I rag on them, deservedly, for many epic customer service fails I've experienced even in the limited few months I've been an active customer.   But here I give them some credit.  Having returned my Spark purchased just days before the Mavic announcement I forgot to remove the brand new (Edit: 64MB) SD I had purchased.  It was a hail mary but I decided to email them anyway to ask if, by chance, they could find a way to slip it in an envelope and send it back to me when it arrived.  

Now it took me 2 separate emails to impress upon them I was referring to my PERSONAL SD card and not the free card that shipped with the Spark but once we got past that they intimated that they would do what they could.

Two weeks later, hearing no word, I had pretty much given up.  Not a big deal, $30, my mistake anyway.

But then today, I happen to see this box the size of a bowling ball, yet weighing as much as a feather, sitting by more door.

Sure enough... my SD card arrived.  Packed in a box, filled with styrofoam, secured in a baggy, wrapped and taped to a piece of paper.

A bit overkill, but hey, thanks DJI.

128 you say... and got 64 GB back... Just kidding, probably a typo. But it's good to hear such news!

GoldenSun Posted at 2018-2-8 16:11
128 you say... and got 64 GB back...  Just kidding, probably a typo. But it's good to hear such news!

Lol, typo indeed.  Thx.

And it's actually funny to see the packaging overkill But better this way than the other.

Nothing we should appreciate more than good protection.

Cool! It's great to know they sometimes do have a heart.

Dear,
Thanks for your support and understanding.
If you need further help, we are always here for you.
Thank you.Hope you have fun with your drone.

hahaha such a big box for a micro sd card