Please select Into the mobile phone version | Continue to access the computer ver.
Unresponsive Mavic Air Battery
9327 31 2018-2-9
Uploading and Loding Picture ...(0/1)
o(^-^)o
Eric Kolibas
lvl.1
Flight distance : 9918 ft
United States
Offline

I haven't even had my Mavic Air for a week, maybe went on a dozen flights and already one of my batteries is just unresponsive. I've had it on the charger overnight, tried plugging it into the hub cable directly even, put it into my Mavic Air and tried turning it on, and nothing.

Is there any way to reset the thing or is it dead? I've tried (of course) press and press and hold, holding the button for 10s, tapping the button repeatedly. Thankfully it's not my only battery but still sucks being down on right now.
2018-2-9
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Hi Eric, so when you charged the battery, there was also no reaction on the battery, right? If so, I will suggest sending the battery in so we can help to take care of it. Please fill in some info on our online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out. Thank you.

2018-2-10
Use props
Eric Kolibas
lvl.1
Flight distance : 9918 ft
United States
Offline

DJI Thor Posted at 2018-2-10 00:22
Hi Eric, so when you charged the battery, there was also no reaction on the battery, right? If so, I will suggest sending the battery in so we can help to take care of it. Please fill in some info on our online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out. Thank you.

Exactly, no response. Okay I guess I will have to do that then.
2018-2-10
Use props
Goin2drt 9
lvl.2
United States
Offline

I started a thread on this as well.  Seems like I has the same issue.
2018-2-10
Use props
exos
lvl.3
Flight distance : 425486 ft
Canada
Offline

same here...battery becomes unresponsive even after charging. It will wake up briefly sometimes, but go back to sleep shortly. I can't use the link posted for repair, seems it does not work in Canada.
2018-3-10
Use props
Barend Horn
lvl.1
South Africa
Offline

Good Day
I have the exact same problem with my battery. And there is no support team in South Africa. I sent in a fault report to dji,
But they requested me to make a video of the faulty battery to prove that it’s the battery that’s faulty and not the charger.
I only have one battery and currently there is no stock in South Africa. If you can maybe even assist me to import one I’ll buy a new one. Thanks
2018-5-10
Use props
Air 1660
lvl.2
Offline

I had one battery do the same thing, it’ just arrived in Texas for repair or replacement. I’m really hoping my other batteries don’t go bad too
2018-5-10
Use props
DJI Elektra
Administrator
Hong Kong
Offline

Air 1660 Posted at 2018-5-10 14:55
I had one battery do the same thing, it’ just arrived in Texas for repair or replacement. I’m really hoping my other batteries don’t go bad too

Hope it will be solved soon. If you need help, please let us know.
2018-5-11
Use props
Kevjones1959
Second Officer
Flight distance : 61932 ft

South Africa
Offline

Barend Horn Posted at 2018-5-10 11:56
Good Day
I have the exact same problem with my battery. And there is no support team in South Africa. I sent in a fault report to dji,
But they requested me to make a video of the faulty battery to prove that it’s the battery that’s faulty and not the charger.

Who did you buy your aircraft through is SA
2018-5-11
Use props
Finlib
lvl.1
Flight distance : 91234 ft
United Kingdom
Offline

DJI Thor Posted at 2018-2-10 00:22
Hi Eric, so when you charged the battery, there was also no reaction on the battery, right? If so, I will suggest sending the battery in so we can help to take care of it. Please fill in some info on our online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out. Thank you.

I have the same problem.. no lights, wont charge etc..

I bought the MA fly more combo on 29 Jan from a UK shop. WIll the battery be replaced under warranty? I don’t want to start filling in forms to eventually be charged 50 euros for the pleasure!? Please help!
2018-5-11
Use props
Air 1660
lvl.2
Offline

DJI Elektra Posted at 2018-5-11 02:12
Hope it will be solved soon. If you need help, please let us know.

Thank you DJI Electra, when or how will they notify me about the process and return?
2018-5-11
Use props
Barend Horn
lvl.1
South Africa
Offline

Bought it directly from China,not in South Africa
2018-5-11
Use props
DJI Elektra
Administrator
China
Offline

Finlib Posted at 2018-5-11 04:21
I have the same problem.. no lights, wont charge etc..

I bought the MA fly more combo on 29 Jan from a UK shop. WIll the battery be replaced under warranty? I don’t want to start filling in forms to eventually be charged 50 euros for the pleasure!? Please help!

Please contact our support and start a case: http://www.dji.com/support If it not caused by pilot's error, it should be under warranty. I believe that they will help you deal with it.
2018-5-12
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Air 1660 Posted at 2018-5-11 08:13
Thank you DJI Electra, when or how will they notify me about the process and return?

Do you have a case number? You can provide it to me, I'll help to check, or you can check the repair status at https://repair.dji.com/en/support/RepairTrace
2018-5-14
Use props
Air 1660
lvl.2
Offline

DJI Thor Posted at 2018-5-14 22:44
Do you have a case number? You can provide it to me, I'll help to check, or you can check the repair status at https://repair.dji.com/en/support/RepairTrace

Thanks DJI Thor, I finally received an email and I can follow the repair process now
2018-5-15
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Air 1660 Posted at 2018-5-15 17:30
Thanks DJI Thor, I finally received an email and I can follow the repair process now

No problems. Any further help needed, please don't hesitate to ask.
2018-5-16
Use props
djiuser_kxPNRFlZjlT1
lvl.1

Belgium
Offline

My battery got a critical voltage error with 30% charge.. managed  to do a safety landing with a few seconds of power... after that battery doesn't respond anymore.. I think I used the battery about 20 times... those are going to be expensive battery's if it will hapen every 20 times...
2019-1-10
Use props
Raymond Macias
New

Hong Kong
Offline

My mavic air battery dies too soon and the battery warranty only 6 months!!! Common dji what a frail battery!!!
2019-2-17
Use props
Raymond Macias
New

Hong Kong
Offline

My mavic air battery dies too soon and the battery warranty only 6 months!!! Common dji what a frail battery!!!
2019-2-17
Use props
fans48341207
lvl.1
United States
Offline

Two out of the 3 batteries that came with the Fly More Combo I purchased are now unresponsive. I have DJI Care Refresh and I contacted support and they tell me they are unable to replace the batteries. Very frustrating that I haven't even had the drone for a year and I only have one working battery.. not sure if I will buy from DJI ever again if they are going to do me like this..
2019-3-20
Use props
fans48341207
lvl.1
United States
Offline

DJI Thor Posted at 2018-5-16 23:11
No problems. Any further help needed, please don't hesitate to ask.

Two out of the 3 batteries that came with the Fly More Combo I purchased are now unresponsive. I have DJI Care Refresh and I contacted support and they tell me they are unable to replace the batteries. Very frustrating that I haven't even had the drone for a year and I only have one working battery.. not sure if I will buy from DJI ever again if they are going to do me like this..
2019-3-20
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

fans48341207 Posted at 3-20 08:00
Two out of the 3 batteries that came with the Fly More Combo I purchased are now unresponsive. I have DJI Care Refresh and I contacted support and they tell me they are unable to replace the batteries. Very frustrating that I haven't even had the drone for a year and I only have one working battery.. not sure if I will buy from DJI ever again if they are going to do me like this..

Hi, I am terribly sorry to hear this. May I know when did you purchase the drone? If it is concenient, please kindly provide me with your case number for checking.
Besides, sorry for that the DJI Care Refresh can provide the replacement of the whole drone, including the battery, but it is not able to cover 2 batteries. Hope your kind understanding.
2019-3-21
Use props
jmasonj12
lvl.1
United States
Offline

I have the same problem.  2 of my fly more combo batteries have died.  What is up with the batteries?
2019-4-3
Use props
Luke Skyflyer
lvl.3
Flight distance : 1004085 ft
  • >>>
United States
Offline

One of my M.A. batteries died and it was while my drone was landing. The drone fell out of the sky. I sent in my aircraft, they sent me a new aircraft and a new battery. Now another one of my batteries died and DJI support said it's too late to replace it because it's out of warranty. Lame. Poor product.
2019-6-13
Use props
terrence mavic
lvl.1
Flight distance : 127106 ft
United States
Offline

DJI Elektra Posted at 2018-5-11 02:12
Hope it will be solved soon. If you need help, please let us know.

Same here.i have 2 batteries that are acting up and one of them is not charging or responding as well.whats going on?? Haven't had my mavic air a year yet.
2019-7-28
Use props
fanscd798604
lvl.1
Flight distance : 138097 ft
Offline

Good day. My Mavic Air’s battery does not want to switch off.

The battery even blinks when it is out of the drone. What must I do next?
2019-9-26
Use props
cutis
Captain
Flight distance : 1695351 ft
Offline

Puzzling trend
Wonder what is causing defect, if it is related to soft & interface with battery
2019-9-26
Use props
Ken Storm
First Officer
Flight distance : 73888 ft
Offline

This does raise a question: What steps can we take to ensure that a battery is good. Is it possible to put a load across the battery to test drain it every now and then to ensure it does not just quit on you in the air. Perhaps using the USB adapter and a Phone that needs its battery charging....
2019-10-3
Use props
fansbc329432
lvl.1
Australia
Offline

fans48341207 Posted at 3-20 08:00
Two out of the 3 batteries that came with the Fly More Combo I purchased are now unresponsive. I have DJI Care Refresh and I contacted support and they tell me they are unable to replace the batteries. Very frustrating that I haven't even had the drone for a year and I only have one working battery.. not sure if I will buy from DJI ever again if they are going to do me like this..

I had exactly the same issue sent batteries in and they told me what ialready new. I have a  friend who has had same issue just out of warranty. I have the dji care refresh so im goin to send the whole drone in with faulty battery thats what they have advised me to do at dji. I think its stupid. just give me another battery and i will be happy
2019-10-25
Use props
djiuser_Bscrmx5no4Qh
lvl.1
Flight distance : 63497 ft
United States
Offline

I have the same issue with one of my batteries.  My wife bought me the mavic air for Christmas with three batteries but one only worked for a week or two.  I’ve used the other two batteries without an issue.  I didn’t realize this was a known issue nor that I could do anything about it until I read this forum post.  What can I do to have the battery replaced or repaired?  Thank you!
3-29 18:21
Use props
daletidy
lvl.1
Canada
Offline

I have the seem problem. One of my batteries just stopped working and wont respond. I've only flown my drone around 25 times. Very poor product.
5-11 14:19
Use props
djiuser_FcbJLqkYRxzI
New
United States
Offline

daletidy Posted at 5-11 14:19
I have the seem problem. One of my batteries just stopped working and wont respond. I've only flown my drone around 25 times. Very poor product.

I pulled my Mavic air out of storage where it sat for about 6 months.  2 of the 3 batteries seem fine, but one wouldn't turn on, nor charge.  Somehow I managed (via plugging, unplugging, pushing and holding the button...who knows what) to get it to turn on.  Now it won't turn off.  Hitting / holding the button does nothing.  

It had two lights on it, and when stuck into the drone it powered up!  When stuck on the charger, it is actually charging (the lights stay solid, but now it is up to 3 lights and the 4th is blinking).  

So the cells are fine, but the electronics have gone wonky.

Yes, it is out of warranty, but I've probably only flown this a couple dozen times in less than a year (but more than 6 months).  Considering these batteries are $85 each, I expected them to last for years, or at least until I crashed the drone to the point it was irreparable.  

There doesn't appear to be a way to reset the battery, nor re-flash its firmware or anything.  I can't really trust a battery that won't properly turn on/off in the drone...
5-12 21:51
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules