Cannot get DJI pro to go beyond the Opening screen. I have downloaded  and re installed twice and it keeps comingup DJI has stopped. Need a little help.

What kind of device?

What device are you loading it on?

"Stumped", you came to the correct place.


Please provide us a little more info to help you find a solution to your problem.
Being Vague, is the wrong way to go, here.


RedHotPoker

Geebax, great minds think alike, but yours is much greater.

I am Phantom 3 Standard as to the platform.

Phone, tablet?

It first reads DJI GO and Go Create and then states DJI Go has stopped unfortunately. Then a line for report and also OK. This is an android phone.

Wow, like pulling teeth. Is this a gaff, or what?

I like a good joke, always.

So are you using a device that is on the DJI approved list? Android or iOS?


Give more details, and stop the charades. ;-)


RedHotPoker

RedHotPoker Posted at 2018-2-9 18:33
Wow, like pulling teeth. Is this a gaff, or what?

I like a good joke, always.

Sorry- I assure you it is only my not having a clue. I downloaded to my android ZTE phone. The download seemed to take and as I said it acts like it will open but I haven't seen the app open up as of yet. Thanks...I don't mean to be antagonistic.

RedHotPoker Posted at 2018-2-9 18:33
Wow, like pulling teeth. Is this a gaff, or what?

I like a good joke, always.

Too funny, thanks for the laugh!

For starters, If you ever need to delete an app and reinstall it, it is advisable to clear your internet cache and cookies, and reboot the device before reinstalling.

I'm not sure why you are having the problem you describe, but obviously it's not normal.

Have you spent time to RTFM already? Reading the flight manual is mandatory.


RedHotPoker

Phantom One Posted at 2018-2-9 18:39
Too funny, thanks for the laugh!

Sorry guys. I can't compete. I was just trying to get some helpful answers but I guess I am not smart enough to ask correctly. I will tuff it out or find a different source. Thanks anyway.

Classic Posted at 2018-2-9 18:31
It first reads DJI GO and Go Create and then states DJI Go has stopped unfortunately. Then a line for report and also OK. This is an android phone.

What is being asked is:

What phone or tablet model you are using?
What ios or Android version you have, to determine if it will ever even connect.
DJI has a list of  devices in which the Phantom's program (firmware) has been written for.

I have a Samsung Note 3 (Android V5)  and I have problems, and have an iPad mini 4 Tablet ordered.

Phantom One Posted at 2018-2-9 18:39
Too funny, thanks for the laugh!

If one doesn't retain their sense of humor, it would most certainly drive one around the far bend.


Sometimes it gets quite frustrating, attempting to give assistance to new comers here.


But it can also be very rewarding, knowing that you helped someone over a hurdle, bump in the high road.


RedHotPoker

Classic Posted at 2018-2-9 18:44
Sorry guys. I can't compete. I was just trying to get some helpful answers but I guess I am not smart enough to ask correctly. I will tuff it out or find a different source. Thanks anyway.

Classic,
Don't be sorry and please don't give up.  I was laughing at his sense of humor, not at you.  There are a lot of informative people on this forum and all they are asking is for you to help them help you with more information.  

OK Classic take a deep breath and relax. Help is on the way if we know what we are attempting to do.
So start with basics. What DJI product do you have ( Phantom 3 Standard), was it new or used?
You are using an Android ZTE phone (I know nix about it other than it is a Chinese phone).
What does your screen tell you when you start the P3S?
The more info the better the chance of assistance. The forum will do its best to get you in the air.

Classic Posted at 2018-2-9 18:44
Sorry guys. I can't compete. I was just trying to get some helpful answers but I guess I am not smart enough to ask correctly. I will tuff it out or find a different source. Thanks anyway.

If you can't provide the necessary info, then yes, please try www.phantompilots.com or others.

The questions asked were to try and get to the bottom of your problem. If that is too difficult to figure out, then how are you going to negotiate and navigate a drone.

Have you got any prior RC flying experience, before buying this drone?
Thankfully , DJI drones fly themselves... So you can concentrate on taking pics and video.


RedHotPoker

The guys are stumped because there are many zte phones, some with 1gb, some with 2gb, 3gb, 4gb, also quite a few different cpu's what is the Model number or full name, this will help a lot in diagnosing issues, what are we talking here, Blade A3 - or A6,  Axon M, Blade X Maven 2?? Yeah, i know nothing of them, i looked it up lol

https://www.gsmarena.com/zte-phones-62.php

Bashy Posted at 2018-2-9 20:31
The guys are stumped because there are many zte phones, some with 1gb, some with 2gb, 3gb, 4gb, also quite a few different cpu's what is the Model number or full name, this will help a lot in diagnosing issues, what are we talking here, Blade A3 - or A6,  Axon M, Blade X Maven 2?? Yeah, i know nothing of them, i looked it up lol

https://www.gsmarena.com/zte-phones-62.php

I think this was a joke post. Don't bother yourself with it. ;-)


If help was offered, it wasn't accepted, very whole heartedly.
A major Lack of helpful info to diagnose the situation.


RedHotPoker

RedHotPoker Posted at 2018-2-9 18:41
For starters, If you ever need to delete an app and reinstall it, it is advisable to clear your internet cache and cookies, and reboot the device before reinstalling.

I'm not sure why you are having the problem you describe, but obviously it's not normal.

That's not what RTFM normally stands for.
Made me chuckle...

Reading this post gave me hives. Anyway I have a question, and I will title my opening post "help - not working" and leave it there

Chris_A Posted at 2018-2-9 21:14
Reading this post gave me hives. Anyway I have a question, and I will title my opening post "help - not working" and leave it there

No need to be flippant about it, the guy is new here and does not know how things work, for all we know, this could be the very 1st forum he has been on.

dorbot Posted at 2018-2-9 21:10
That's not what RTFM normally stands for.
Made me chuckle...

Yes, it does mean other things, & in other languages. Hahaha

For the context of a family oriented forum. Flight Manual it is. ;-)



RedHotPoker

Bashy Posted at 2018-2-9 21:49
No need to be flippant about it, the guy is new here and does not know how things work, for all we know, this could be the very 1st forum he has been on.

Valid points Bashy, but RHP among others are trying to help him.


If he can't be bothered replying with the information we need - to help him, then he is not only leaving himself high and dry - but I am then wondering if he can't even answer a simple request - should he even be operating a drone?

Firstly...What's your Handphone Model ... Full name on it.. (example Asus Zenfone 2 551ML )  


2ndly ---- and it goes on..but goes to first question first......

Rigger73 Posted at 2018-2-9 23:13
Valid points Bashy, but RHP among others are trying to help him.

I love to bang my head against the wall, for it feels so good when I stop. ;-)


What more can be asked?

Post a video, or show the screen capture, something. Ha


I still think this post was a court jester...
The lack of pertinent info seems purposeful.


RedHotPoker

Which was the last version of the GO app that did not require login online?

Derbi Posted at 2018-2-10 00:59
Which was the last version of the GO app that did not require login online?

Are you thinking of going back a few firmware versions?

You only need sign in the one time, what's the big deal?


RedHotPoker

RedHotPoker Posted at 2018-2-10 01:02
Are you thinking of going back a few firmware versions?

You only need sign in the one time, what's the big deal?

No, just going up a few versions from 3.1.3. The big deal I guess is that I dont want to sign in. I just want to use the product I payed for and not send any data to DJI. Afraid to even update firmware these days. Might loose features I previously had.

Derbi Posted at 2018-2-10 01:12
No, just going up a few versions from 3.1.3. The big deal I guess is that I dont want to sign in. I just want to use the product I payed for and not send any data to DJI. Afraid to even update firmware these days. Might loose features I previously had.

Updates often repair previous problematic firmware.

Careful what you wish for. Ha

Anyway, you only sign in once. Not every time that you fly.
It was only the most recent update, for the Phantom 3 Pro' that required me to sign in.
It took about six tries before it accepted my password.


RedHotPoker