Friends, I am an experienced pilot and today I lost my spark, I think the battery has been released in flight, what are the steps to try to activate the dji to cover this damage?

You first must contact dji support to set up a case, you should sync your flight to to dji cloud in your app.

If it’s a case of battery falling out from what I’ve seen they will probably offered you a 30% discount.

Sorry to hear this, just not good at all. Each time i fly I think about this possibility,,, can you advise on the battery, when did you purchase it??

how many miles have you covered with the fallen battery

S.J Posted at 2018-2-10 11:04
how many miles have you covered with the fallen battery

230 metros

Have you tried Find my Drone in the Go app?
I lost my Mavic in mountains last year, spent 3 hours searching and couldn't find it.
Then someone mentioned the Find my Drone. It gave me Lat/Long coordinates so I could use my GPS unit/phone app and foud it within 10 minutes of getting to the area.

I looked, and I asked the houses, and nothing!

Sorry to hear.
can you upload the flight log?

hallmark007 Posted at 2018-2-10 09:52
You first must contact dji support to set up a case, you should sync your flight to to dji cloud in your app.

If it’s a case of battery falling out from what I’ve seen they will probably offered you a 30% discount.

Are they offering a 30% discount coupon in case of a faulty battery? This looks kinda shame to me!
It is well known that some batteries just fall from the Spark, they have to sort out this issue in a way or another.

Sorry to hear, I lost my Spark about six weeks ago. In my case it was due to a "Compass error", the spark drifted away and lost connection with the controller before I could do anything. I was lucky that after checking my flight log DJI recognized the case as a warranty issue and send me a replacement. If you didn't do it yet contact DJI support and be ready to supply some personal info and a copy of your purchase receipt. Good luck with your case.

BeastMaster_101 Posted at 2018-2-10 12:31
Sorry to hear.
can you upload the flight log?

I would like to do but I missed the drone. Is it possible to download the log without it?

Effie Posted at 2018-2-10 12:43
Sorry to hear, I lost my Spark about six weeks ago. In my case it was due to a "Compass error", the spark drifted away and lost connection with the controller before I could do anything. I was lucky that after checking my flight log DJI recognized the case as a warranty issue and send me a replacement. If you didn't do it yet contact DJI support and be ready to supply some personal info and a copy of your purchase receipt. Good luck with your case.

Thanks, I'll try to do that, yes.

Mik8 Posted at 2018-2-10 12:37
Are they offering a 30% discount coupon in case of a faulty battery? This looks kinda shame to me!
It is well known that some batteries just fall from the Spark, they have to sort out this issue in a way or another.

Yeah I’ve seen a few cases where drone was lost so no proof could be offered by way of logs, seems harsh alright.

hallmark007 Posted at 2018-2-10 13:02
Yeah I’ve seen a few cases where drone was lost so no proof could be offered by way of logs, seems harsh alright.

I see. Not an easy job being on the customer care...

I've had drones since Phantom 1, and I've never missed any! it just disappeared the screen turned gray, did not start RHT anything! so it looks like the battery was disconnected, it was in sport mode and when it slowed it went off.

Very sorry to read that! Hopefully you’ll have a replacement soon enough.

Very sorry for your loss.  Hope you get a new one soon.

Ricardo Ghion Posted at 2018-2-10 13:11
I've had drones since Phantom 1, and I've never missed any! it just disappeared the screen turned gray, did not start RHT anything! so it looks like the battery was disconnected, it was in sport mode and when it slowed it went off.

Walk over to where you saw it go down and pick it up or take it from anyone you saw pick it up "for you".  Then ship the drone to DJI for repairs.  

Flying your model within eyesight has its advantages.

Ricardo Ghion Posted at 2018-2-10 13:00
I would like to do but I missed the drone. Is it possible to download the log without it?

yes plug you phone in to computer and use dji assistant 2 to upload the files

Ricardo Ghion Posted at 2018-2-10 11:37
230 metros

that means 0.2KM which means just two or one time you have used the battery !!
Only if you could get hold of the fallen battery, DJI would be happy to replace the whole set !!

Ricardo, it is said of losing the drone. Please first contact our support to start a ticket, we will help to make data analysis if the drone is under warranty period (within 12 months old), if it's a warranty case, we will compensate the drone according to After-Sales Policy.
Here’s the link to contact us: http://www.dji.com/support
Then you can check the flight records on the DJI GO 4 app of this accident, check the take-off point, pull the progress bar to the end if it is right, then you can see the location of the last signal of your drone, or use the Find My Drone feature, it may have the last location of the drone  signal. Try to find your drone there.

DJI Thor Posted at 2018-2-10 20:35
Ricardo, it is said of losing the drone. Please first contact our support to start a ticket, we will help to make data analysis if the drone is under warranty period (within 12 months old), if it's a warranty case, we will compensate the drone according to After-Sales Policy.
Here’s the link to contact us: http://www.dji.com/support
Then you can check the flight records on the DJI GO 4 app of this accident, check the take-off point, pull the progress bar to the end if it is right, then you can see the location of the last signal of your drone, or use the Find My Drone feature, it may have the last location of the drone  signal. Try to find your drone there.

Thanks, I've done all this I'm in contact with The Michael of Support Latin America, I also used the find my drone at the time of the fall but unfortunately I did not succeed in finding it

S.J Posted at 2018-2-10 20:27
that means 0.2KM which means just two or one time you have used the battery !!
Only if you could get hold of the fallen battery, DJI would be happy to replace the whole set !!

yes at the time of completion the battery was at 87%

BeastMaster_101 Posted at 2018-2-10 16:59
yes plug you phone in to computer and use dji assistant 2 to upload the files

but I lost the drone it's no use using the Assistent

Ricardo Ghion Posted at 2018-2-11 03:52
Thanks, I've done all this I'm in contact with The Michael of Support Latin America, I also used the find my drone at the time of the fall but unfortunately I did not succeed in finding it

I can feel for you, that must be painful. Now you can wait for the support's reply. Or you can leave me with your case/ticket number, I will also help to keep an eye on it.

Your request (985274)

DJI Thor Posted at 2018-2-11 04:48
I can feel for you, that must be painful. Now you can wait for the support's reply. Or you can leave me with your case/ticket number, I will also help to keep an eye on it.

Thanks, case CAS-1482396-X9R7B7.

Ricardo Ghion Posted at 2018-2-11 11:51
Thanks, case CAS-1482396-X9R7B7.

Thank you. The relative team is now working on it. Once the result is drawn, we will send you via the email. Please kindly wait patiently.

DJI Thor Posted at 2018-2-11 20:11
Thank you. The relative team is now working on it. Once the result is drawn, we will send you via the email. Please kindly wait patiently.

Thanks DJI Thor

DJI Thor Posted at 2018-2-11 20:11
Thank you. The relative team is now working on it. Once the result is drawn, we will send you via the email. Please kindly wait patiently.

Dear Thor, could you please check the status of my case? Follow the DJIFlightrecord file of the day of the accident so that everyone can analyze.


Dados do voo - Wetransfer

https://we.tl/MmFlPAzdqf

http://app.airdata.com/main?share=xyOEKs

Ricardo Ghion Posted at 2018-2-15 07:33
Dear Thor, could you please check the status of my case? Follow the DJIFlightrecord file of the day of the accident so that everyone can analyze.

Hi Ricardo, as per checking you flight data has been received by our Data analyst. Please wait for the email response once they are done with the assessment. Thank you.

DJI Thor Posted at 2018-2-15 11:22
Hi Ricardo, as per checking you flight data has been received by our Data analyst. Please wait for the email response once they are done with the assessment. Thank you.

Thor would like to thank you for your help! I received an email saying that I will receive another Spark under the warranty.

I just need one last help from you. this email came saying that I am entitled to buy at a 100% discount but did not get any discount coupon numbers? how it works?

Hi Ricardo, This is a good news. What I know is you just need to reply to the email that you agree with the coupon code then they will reply to you with in 24 to 48 hours. As I can see you reply to the email yesterday. Please wait patiently for your coupon code. Thanks

DJI Thor Posted at 2018-2-19 11:58
Hi Ricardo, This is a good news. What I know is you just need to reply to the email that you agree with the coupon code then they will reply to you with in 24 to 48 hours. As I can see you reply to the email yesterday. Please wait patiently for your coupon code. Thanks

Thanks THOR!!

DJI Thor Posted at 2018-2-19 11:58
Hi Ricardo, This is a good news. What I know is you just need to reply to the email that you agree with the coupon code then they will reply to you with in 24 to 48 hours. As I can see you reply to the email yesterday. Please wait patiently for your coupon code. Thanks

Thor good morning !! It's been over 72 hours and I still have not received my voucher, could you please check what the problem is?

Ricardo Ghion Posted at 2018-2-22 06:18
Thor good morning !! It's been over 72 hours and I still have not received my voucher, could you please check what the problem is?

Ricardo, thanks for your patience. There might be some delay due to the holiday.  I've forwarded this to the designated team, and they will help you get an update soon.

DJI Susan Posted at 2018-2-22 20:02
Ricardo, thanks for your patience. There might be some delay due to the holiday.  I've forwarded this to the designated team, and they will help you get an update soon.

Thank you Susan!

DJI Susan Posted at 2018-2-22 20:02
Ricardo, thanks for your patience. There might be some delay due to the holiday.  I've forwarded this to the designated team, and they will help you get an update soon.

Susan, how are you? I received my voucher, but the same came out wrong, the voucher wrong 100% and came just ordinary $ 50 discount? And now what do I do?

Ricardo Ghion Posted at 2018-2-25 15:15
Susan, how are you? I received my voucher, but the same came out wrong, the voucher wrong 100% and came just ordinary $ 50 discount? And now what do I do?

Hi Ricardo, sorry for the trouble caused, I have informed the team to double check the coupon and we will have someone to reply your email after verification as soon as possible, appreciate your patience and hope the issue will be addressed soon.