Can't get my remote to connect to assistant 2. It does show as charging but nothing else. Plug everything with included cable and adapter and nothing. I've got device drivers needed for CDC ACM DATA and USB Serial Device in task manager.

Try a different usb port

there are two other threads on this isssue, including with screenshots from PC device manager showing details of the problem.

integer Posted at 2018-2-10 11:52
Try a different usb port

I have 4 USB 3.0 ports and 2  USB 2.0 - each one was tested with same result.

wworrall Posted at 2018-2-10 14:31
there are two other threads on this isssue, including with screenshots from PC device manager showing details of the problem.

Realized that after I posted.

DJI seems to have quite ambiguous instructions on the firmware update instructions for the Air's RC; it doesn't officially say it can, or can't be updated via the Assistant2. And I was expecting DJI to have added the USB driver package to the DJI Assistant 1.2.2.827, but apparently NOT!

So far update only works via Go4 app

Mavic Air remote should be able to connect to Assistant 2. See DJI support video:

towheaded-pilot1 Posted at 2018-2-11 09:33
Mavic Air remote should be able to connect to Assistant 2. See DJI support video: https://www.youtube.com/watch?v=XPmWvxeSp7E

Yes should be but obviously it is not able at all.

DJI please fix this.

RC connection to dji assistant 2 resolved in my case:
https://forum.dji.com/forum.php?mod=viewthread&tid=134139

Hi Everyone. Thank you for your feedback. We have taken note of the issue for the Mavic Air remote and DJI Assistant 2, and have forwarded it to our Field Application Engineers. We will update you soon once we have feedback.

DJI Paladin Posted at 2018-2-15 17:57
Hi Everyone. Thank you for your feedback. We have taken note of the issue for the Mavic Air remote and DJI Assistant 2, and have forwarded it to our Field Application Engineers. We will update you soon once we have feedback.

Thanks Paladin, but can you pass on the similar driver issue affecting access to the virtual storage too please. It looks like the same issue with the drivers.
https://forum.dji.com/forum.php? ... D534%26typeid%3D534  and https://forum.dji.com/forum.php? ... D534%26typeid%3D534

Hi. PM sent.

@ DJI Paladin -
Hello,  are there any news?
Im having the Air quite shortly and untill now I ignored the GO4 app messages about that I need to update the Remote FW. (It was enough for me to do updating the fw for my three bateries ).
Today I decided its time to obey the voice of DJI and exactly according the DJI instructions I connected the Remote to the Assistant 2 on my PC. Again waste time of trying and searching. Now I see that this is a bug known at DJI for very very long.
DJI Paladin shall I perfom that (users invented) workaround (downgrade the Assistant  and upgrade back again to get the working USB driver to my PC) or does DJI have standard solution?
Thank you.

djiuser_w0wkVno3vH3U Posted at 2018-7-28 05:51
@ DJI Paladin -
Hello,  are there any news?
Im having the Air quite shortly and untill now I ignored the GO4 app messages about that I need to update the Remote FW. (It was enough for me to do updating the fw for my three bateries  ).

Just set my nick here  - was djiuser_w0wkVno3vH3U, now its Joe_CZ

Thank you for these posts and links.

bricked rc spark

Same issue. A few things:

• Use Dji Assistant 2 (DJI FPV Series). Got me with the goggles.
• Make sure USB is connected directly the the computer. Do not connect through a USB hub or USB extension cable. Got me with the RC.
  

Hope that helps.

Simple fixes first: You must power on the remote controller before you connect to DJI assistant ;)You say that it is charging after connecting to any of the ports, this tells me that the controller is switched off.
@DJI: Instead of the fancy art work indicating that you just have to connect a USB cable, a few more instructions would really be a good idea...