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Remote controller and Assistant 2
8995 16 2018-2-10
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towheaded-pilot1
Second Officer
Flight distance : 35121 ft
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United States
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Can't get my remote to connect to assistant 2. It does show as charging but nothing else. Plug everything with included cable and adapter and nothing. I've got device drivers needed for CDC ACM DATA and USB Serial Device in task manager.

2018-2-10
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integer
Captain
Flight distance : 58555909 ft
Greece
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Try a different usb port
2018-2-10
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wworrall
lvl.2

Australia
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there are two other threads on this isssue, including with screenshots from PC device manager showing details of the problem.
2018-2-10
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towheaded-pilot1
Second Officer
Flight distance : 35121 ft
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integer Posted at 2018-2-10 11:52
Try a different usb port

I have 4 USB 3.0 ports and 2  USB 2.0 - each one was tested with same result.
2018-2-10
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towheaded-pilot1
Second Officer
Flight distance : 35121 ft
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wworrall Posted at 2018-2-10 14:31
there are two other threads on this isssue, including with screenshots from PC device manager showing details of the problem.

Realized that after I posted.
2018-2-10
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Monkey007
First Officer
Flight distance : 3357182 ft
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Australia
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DJI seems to have quite ambiguous instructions on the firmware update instructions for the Air's RC; it doesn't officially say it can, or can't be updated via the Assistant2. And I was expecting DJI to have added the USB driver package to the DJI Assistant 1.2.2.827, but apparently NOT!
2018-2-10
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iceman#1
lvl.3
Germany
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So far update only works via Go4 app
2018-2-10
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towheaded-pilot1
Second Officer
Flight distance : 35121 ft
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United States
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Mavic Air remote should be able to connect to Assistant 2. See DJI support video:
2018-2-11
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djiuser_J8pTkMaNyi6H
First Officer
Flight distance : 2492320 ft
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Slovakia
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towheaded-pilot1 Posted at 2018-2-11 09:33
Mavic Air remote should be able to connect to Assistant 2. See DJI support video: https://www.youtube.com/watch?v=XPmWvxeSp7E

Yes should be but obviously it is not able at all.

DJI please fix this.
2018-2-12
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wworrall
lvl.2

United States
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RC connection to dji assistant 2 resolved in my case:
https://forum.dji.com/forum.php?mod=viewthread&tid=134139
2018-2-15
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi Everyone. Thank you for your feedback. We have taken note of the issue for the Mavic Air remote and DJI Assistant 2, and have forwarded it to our Field Application Engineers. We will update you soon once we have feedback.
2018-2-15
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Punchbuggy
Captain
Flight distance : 395551 ft
Australia
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DJI Paladin Posted at 2018-2-15 17:57
Hi Everyone. Thank you for your feedback. We have taken note of the issue for the Mavic Air remote and DJI Assistant 2, and have forwarded it to our Field Application Engineers. We will update you soon once we have feedback.

Thanks Paladin, but can you pass on the similar driver issue affecting access to the virtual storage too please. It looks like the same issue with the drivers.
https://forum.dji.com/forum.php? ... D534%26typeid%3D534  and https://forum.dji.com/forum.php? ... D534%26typeid%3D534

2018-2-15
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi. PM sent.
2018-2-15
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djiuser_w0wkVno3vH3U
lvl.2
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@ DJI Paladin -
Hello,  are there any news?
Im having the Air quite shortly and untill now I ignored the GO4 app messages about that I need to update the Remote FW. (It was enough for me to do updating the fw for my three bateries ).
Today I decided its time to obey the voice of DJI and exactly according the DJI instructions I connected the Remote to the Assistant 2 on my PC. Again waste time of trying and searching. Now I see that this is a bug known at DJI for very very long.
DJI Paladin shall I perfom that (users invented) workaround (downgrade the Assistant  and upgrade back again to get the working USB driver to my PC) or does DJI have standard solution?
Thank you.
2018-7-28
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Joe_CZ
lvl.2
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djiuser_w0wkVno3vH3U Posted at 2018-7-28 05:51
@ DJI Paladin -
Hello,  are there any news?
Im having the Air quite shortly and untill now I ignored the GO4 app messages about that I need to update the Remote FW. (It was enough for me to do updating the fw for my three bateries  ).

Just set my nick here  - was djiuser_w0wkVno3vH3U, now its Joe_CZ
2018-7-28
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EllaHoll
lvl.1

Ukraine
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Thank you for these posts and links.
2018-7-31
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OsKArg
lvl.3
Flight distance : 31322 ft

Argentina
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bricked rc spark
2018-12-27
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