Please select Into the mobile phone version | Continue to access the computer ver.
Phantom 4 Pro Battery Crash
801 11 2018-2-11
Uploading and Loding Picture ...(0/1)
o(^-^)o
fans3bec0047
lvl.1
Flight distance : 932277 ft
United States
Offline

Before I ask for help I want to let everyone know that I know little about computers. I didn’t even own an iPad until a little over a year ago. With this said my Phantom 4 Pro has simply fell from the sky twice in less than a month. The second crash happening just a short while ago. After the first crash on 1/18/18 I sent the aircraft in to DJI and the company informed me in an email that  “data analysis was unable to determine cause of crash”. Because of this I had to have the P4 repaired under my Care Refresh plan. When the first crash occurred I marked the battery and tonight the same battery was in use when the crash occurred. Before I accuse DjI of a faulty battery would some of you with expertise in this area please review my flight records and give me a knowledgeable opinion. My flight records are synced to the DJI server and I think that my Airdata account is set to be viewed by all. Any help is appreciated.
2018-2-11
Use props
BagoDJIoperator84
Captain
Flight distance : 1077608 ft
South Korea
Offline

please post ur flight data
2018-2-11
Use props
Bashy
Captain
Flight distance : 2354357 ft
  • >>>
United Kingdom
Offline

This is what you need to upload your flight data and the n once done, copy the url and paste it here please

http://www.phantomhelp.com/LogViewer/Upload/
2018-2-11
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

I am terribly sorry for the crash. For this case, I still recommend sending the drone in, please also send this battery along with the drone. Please contact our support to start a case. Once you got the case number, please provide it to me. Here’s the link to contact us: http://www.dji.com/support, thank you.
2018-2-11
Use props
fans3bec0047
lvl.1
Flight distance : 932277 ft
United States
Offline

Thanks for the link. I will attempt it when I get off work.
2018-2-12
Use props
fans3bec0047
lvl.1
Flight distance : 932277 ft
United States
Offline

DJI Thor Posted at 2018-2-11 22:10
I am terribly sorry for the crash. For this case, I still recommend sending the drone in, please also send this battery along with the drone. Please contact our support to start a case. Once you got the case number, please provide it to me. Here’s the link to contact us: http://www.dji.com/support, thank you.

CAS-1469883-H6B6B9
2018-2-12
Use props
DJI-Mark
First Officer

United States
Offline


Upon reviewing your repair ID, it does not look like this product was shipped in. Can you send me a personal message and advise me on your concern?
2018-2-12
Use props
fans3bec0047
lvl.1
Flight distance : 932277 ft
United States
Offline

DJI-Mark Posted at 2018-2-12 10:52
Upon reviewing your repair ID, it does not look like this product was shipped in. Can you send me a personal message and advise me on your concern?

You are correct. The aircraft has not been shipped yet. I will ship it today when I get off work.
2018-2-12
Use props
fans3bec0047
lvl.1
Flight distance : 932277 ft
United States
Offline

Bashy Posted at 2018-2-11 20:39
This is what you need to upload your flight data and the n once done, copy the url and paste it here please

http://www.phantomhelp.com/LogViewer/Upload/

https://app.airdata.com/main?fli ... d=POWERBattery_Info
2018-2-12
Use props
fans3bec0047
lvl.1
Flight distance : 932277 ft
United States
Offline

DJI Thor Posted at 2018-2-11 22:10
I am terribly sorry for the crash. For this case, I still recommend sending the drone in, please also send this battery along with the drone. Please contact our support to start a case. Once you got the case number, please provide it to me. Here’s the link to contact us: http://www.dji.com/support, thank you.

https://app.airdata.com/main?fli ... d=POWERBattery_Info[/url]
2018-2-12
Use props
fans3bec0047
lvl.1
Flight distance : 932277 ft
United States
Offline

Bashy Posted at 2018-2-11 20:39
This is what you need to upload your flight data and the n once done, copy the url and paste it here please

http://www.phantomhelp.com/LogViewer/Upload/

I think the data is available for viewing now. Thanks for the help.
2018-2-12
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

fans3bec0047 Posted at 2018-2-12 11:04
You are correct. The aircraft has not been shipped yet. I will ship it today when I get off work.

Thank you, as soon as we receive the drone, data analysis will be applied. Please kindly wait patiently.
2018-2-12
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules