djiuser_BUUleZroUHxy
Flight distance : 6076 ft
United States
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My Spark lost GPS signal and turned into ATTI mode, and started flying away during windy day. To make long story short, regardless of my efforts to save the drone it crached. One clipped wing and badly damaged body. After requesting online damage report, prepaid label for UPS was given by DJI. After DJI receiving the unit and confirming the repair payment, it took no time to repair and to update repair status. From DJI looking the repair unit to sending the new unit out, it took less than 4 hours.
Very impressed with level of service and its communication during the process. It looks like DJI is replacing my unit since the serial number given out is different from my damaged drone. I have not received the replacement drone yet, but so far I am very impressed. Way to go DJI!!!!!
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