fansa9e41be2
 lvl.2
Flight distance : 90709 ft
United States
Offline
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W T F ?????
DO NOT HAVE A ‘SUPERVISOR’ THAT IS NOT LOCATED IN THE UNITED STATES CALL ME AGAIN. I JUST FIELDED A PHONE CALL FROM A GUY THAT HAD NO AUTHORITY, AND INFORMED ME THAT MY DRONE HAS A TRACKING NUMBER FOR UPS GROUND.
UPS GROUND???
I WAS ASSURED THAT THIS DRONE WOULD BE OVERNIGHTED. DO YOU KNOW HOW LONG GROUND TAKES TO ALASKA? WHO IS STEERING THIS SHIP?
PLEASE TELL ME THERE IS SOMEONE WITH COMPETENCE THAT MAKE THIS RIGHT.
Date: Monday, February 12, 2018 at 1:25 PM
To: DJI Support_US <support.us@dji.com>
Subject: Re: CAS-1469223-X4C4B2 CRM:0674000002774 or CAS-1426888-Y0B8V2
WHERE THE HELL IS MY DRONE?????
W T F ?????????
I don’t accept DJI’s apology or its excuse – I want this run up the flag pole. In other words, lets go above ‘Oscar L’ and his pay grade.
I’ll be waiting for DJI’s phone call, hopefully that will not take as long as it has taken my drone to get returned – which I still do not have.
The optics on this are easy
- I sent DJI my drone
- DJI sent my drone to Nova Scotia
- let me repeat that, DJI sent my drone to Nova Scotia, not me, not my return address, not how I filled out the paper work.
This drone was delivered to DJI on January 21 - that’s 4 weeks. 4 weeks and I still don’t have my drone – why did I purchase DJI Care Refresh?
DJI Promise:
F A L S E
| Dartmouth, NS, Canada | 02/07/2018 | 7:52 A.M. | The receiver has canceled the product order and refused delivery. / The package will be returned to the sender.[url=]Alternate Tracking Number[/url][color=rgb(36, 36, 36) !important]1ZE80E40DG83736099 | | Lachine, QC, Canada | 01/30/2018 | 3:15 P.M. | The receiver does not want the product and refused the delivery. / We'll contact the sender or receiver about this delivery. | | Dartmouth, NS, Canada | 01/29/2018 | 5:57 P.M. | The receiver has canceled the product order and refused delivery. / We're attempting to get further instructions and may return the shipment. | | 01/29/2018 | 12:21 P.M. | The receiver has canceled the product order and refused delivery. | | 01/29/2018 | 5:56 A.M. | Destination Scan
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That’s 10 days before DJI took action in Nova Scotia, then did not even expedite the shipping back to DJI after the huge shipping mistake. Why?
I alerted DJI on Monday, 29 January 2018, that DJI sent the Phantom to wrong location. And let’s repeat once more: I did not send the drone to Nova Scotia, it was not in my possession.
And why did it take 2 week to get the drone returned to DJI? Why did DJI send the drone to Nova Scotia the first place?
Wise guy Oscar L said he is 'not pointing the finger directly at me', but implied that I might have had something to do with horrible handling of my drone.
Oscar L should manage the warehouse, Oscar L should not talk to customers.
Standing by for your phone call.
From: DJI Support_US <support.us@dji.com>
Date: Wednesday, February 7, 2018 at 2:47 PM
Subject: CAS-1469223-X4C4B2 CRM:0674000002774
Thank you for taking our call this afternoon to discuss your concerns.
Again we apologize we could not assist with your request based on information provided to you during the phone conversation.
Should you require assistance on a different matter, please call our customer support line at 818-235-0789
We will re ship your package upon delivery on our end. WHEN ?????
Thank you for your support of DJI!
DJI North America Management Team
Oscar L
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First Officer
Captain
Administrator
