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Flight Record Sync Failed Message
393 19 2-13 01:28
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Vasco
Second Officer
Flight distance : 866662
Greece
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[size=14.666666984558105px]Yesterday suddenly and for the first time after a year of usage , i was try to sync flight record and it stuck at 90% , getting "sync failed . Retry" message.

[size=14.666666984558105px]i try to erase / log out / clear cash/ reinstall app , but with no success . Same issue i got at an iphone , ipad mini and ipad pro.

[size=14.666666984558105px]I am running latest DJIGO4 app version.

[size=14.666666984558105px]Any suggestion ?
2-13 01:28
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DJI Elektra
Administrator
China
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Hi, there. I would recommend you change a wifi environment or use mobile data to sync the flight records. Please tell me the model of your mobile device. Thanks for your support.
2-13 01:53
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Vasco
Second Officer
Flight distance : 866662
Greece
Offline

DJI Elektra Posted at 2018-2-13 01:53
Hi, there. I would recommend you change a wifi environment or use mobile data to sync the flight records. Please tell me the model of your mobile device. Thanks for your support.

thanks for your rely. I try to change wifi and also i try thought 4G but unfortunately problem insists ...
2-13 01:57
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CamiloMty
lvl.2
Flight distance : 475973
Mexico
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Same proble for me, please help.
I guess the problem is on dji cloud servers, somethig was wrong on some old version and the problem is coming back again and again.
I’ve got more than 350 flyies and the app tells me i’ve got only 72.
The problem is not because wifi or 4g or 3g ... i suggest (for sure) is because the data of each user, some data conflict.
What can we do for help dji to solve this big and old mess?
2-13 04:22
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Vasco
Second Officer
Flight distance : 866662
Greece
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CamiloMty Posted at 2018-2-13 04:22
Same proble for me, please help.
I guess the problem is on dji cloud servers, somethig was wrong on some old version and the problem is coming back again and again.
I’ve got more than 350 flyies and the app tells me i’ve got only 72.

Since when this was started?
2-13 04:24
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Oracle Miata
Captain
Flight distance : 278128
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United States
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It appears all of us currently have this problem.
2-13 05:37
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Vasco
Second Officer
Flight distance : 866662
Greece
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Oracle Miata Posted at 2018-2-13 05:37
It appears all of us currently have this problem.

Is it something you dealing with lately or long time ago?
2-13 05:45
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Oracle Miata
Captain
Flight distance : 278128
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United States
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It had been a few days since I flew.  First noticed yesterday morning.
2-13 05:52
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Flying Visions
lvl.4
Flight distance : 1570213
Portugal
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Cant sync my flights.
iPad Mini 2 - DJI GO 3
Inspire 1
Please Fix this DJI!
2-13 08:18
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Aeroserv
lvl.1
Flight distance : 74041
United Kingdom
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Same issue here with DJI Go 4 and DJI Go, gets to about 25% then fails!! V frustrating! Using iPhone and iPad with latest version of IOS.  DJI are you working on this??
2-13 15:21
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Vasco
Second Officer
Flight distance : 866662
Greece
Offline

And today , out of the blue sync starts to work properly again....!!!!
2-14 02:24
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Locoman
Second Officer
Flight distance : 228196
United States
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Can't sync flight records with GO4 4.2.6 update. iOS version. This has happened before after and update, DJI needs to fix the glitch in the app. Opps, didn't read post just above me. will go and try it see if it will works. Yup, works now. All records sync to Mini 4
2-14 03:29
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ANAC PILOT
lvl.2
Flight distance : 17864
Argentina
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Sync Doesnt work , Iphone 6 DJI version 4.2.6 build 3084.

Stops at 3% , Tried several WIFI and LTE networks, not helping.

Anyone ? Thanks !
2-15 07:22
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Vasco
Second Officer
Flight distance : 866662
Greece
Offline

No solution from my side..... As it appears the same way starts to work again....
2-15 07:26
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DJI Elektra
Administrator
China
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Hi, guys. The situation was forwarded. If the problem remains, please provide the DJI Account and export the flight records by entering the path: /sdcard/DJI/dji.go.v4/FlightRecord/SyncResult Thanks for your support.
2-28 02:06
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Poonjabby
lvl.2
Flight distance : 47108
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DJI Elektra Posted at 2018-2-28 02:06
Hi, guys. The situation was forwarded. If the problem remains, please provide the DJI Account and export the flight records by entering the path: /sdcard/DJI/dji.go.v4/FlightRecord/SyncResult Thanks for your support.

I've been trying to sync my flight data for a week now it loads to 99% and then fails. I have an iPad mini4

Poon
5-15 14:46
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DJI Elektra
Administrator
China
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Poonjabby Posted at 2018-5-15 14:46
I've been trying to sync my flight data for a week now it loads to 99% and then fails. I have an iPad mini4

Poon

Please change an Internet access, if the problem remains, please PM me your DJI Account and provide us the flight record that you failed to upload. Here is the path: /sdcard/DJI/dji.go.v4/FlightRecord/SyncResult
5-16 03:39
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Poonjabby
lvl.2
Flight distance : 47108
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DJI Elektra Posted at 2018-5-16 03:39
Please change an Internet access, if the problem remains, please PM me your DJI Account and provide us the flight record that you failed to upload. Here is the path: /sdcard/DJI/dji.go.v4/FlightRecord/SyncResult

What do you mean change internet access?

Poon
5-16 04:42
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Poonjabby
lvl.2
Flight distance : 47108
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Poonjabby Posted at 2018-5-16 04:42
What do you mean change internet access?

Poon

I just boxed the Mavis Air up and sent it to Texas for evaluation.

Poon
5-16 07:03
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DJI Elektra
Administrator
China
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Poonjabby Posted at 2018-5-16 04:42
What do you mean change internet access?

Poon

I mean you can change a wifi connection or using stable mobile data to upload the flight record again. Any other problems with your drone? If it function well, I would not recommend you send it back as it may take a lot of time.
5-17 00:53
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