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Phanton 3 Standard battery problem
1147 3 2018-2-13
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djiuser_AYUOtXMp6ykb
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Brazil
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Hello,


I'm having a problem with my phanthom 3 standard battery.


When charging the battery blinks the third led, withdrawal of the energy and I press the button to verify the load and all the leds are access indicating 100% of load.


When placing the battery in the drone, the message "solution: to ensure battery health, do not power off the aircraft until discharging it to 5% after landing. is displayed in the DJI application.


I have already done the procedure of unloading up to 5% and charge the battery completely, but the same problem occurs, the LED keeps blinking, the charge is 100% when I check the battery and the error message appears in the application.


Has anyone had a problem with the battery and solved it?


The firmeware is up to date, the aircraft as well.


How do I open a call on the dji support?



I thank you for your attention.

2018-2-13
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djiuser_AYUOtXMp6ykb
New

Brazil
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solution: to ensure battery health, do not power off the aircraft until discharging it to 5% after landing. Restart and sync flight data. Contact DJI support as soon as possible.
2018-2-13
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Peterx
Captain
Flight distance : 1499708 ft
Germany
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Can you do a screenshot from that message about your battery?
2018-2-13
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DJI Diana
Administrator
Flight distance : 2408 ft

Offline

Hi. Sorry to hear about the troubles you've had with your Phantom 3 Standard battery.
Can you please provide us a video of the behavior of your battery?
If you would like to speak with a DJI Representative over phone - https://www.dji.com/support


Thank you for your support.
2018-2-14
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