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OSMO Mobile 2 -Active tracking not working
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24746 45 2018-2-13
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Vignessekar895
lvl.1

United States
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I bought a DJI OSMO mobile 2 recently.When I use the active tracking to select the object,it is not able to sense or track the object and goes out of control.I am then getting a pop up that “subject lost....searching” .I use Iphone 7 plus
2018-2-13
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tnovak
New

United States
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Same issue for me. Super disappointing...
2018-2-17
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joepatb0b
lvl.2
Flight distance : 32198 ft
United States
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same, I think it's the new firmware. when I first tried it it was solid now it's finicky
2018-2-17
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Reinaldonormand
lvl.1

United States
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Same issue to me. iPhone X
2018-2-17
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Oneplus 5t
lvl.2

Réunion
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Same issue here, Oneplus 5t (android)
2018-2-20
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aluchips
New
United Kingdom
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same problem here with iphone 7. and there doesnt seem to be any answer why this happening. been searching everywhere...
2018-2-20
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HollandJim
lvl.1

Netherlands
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Beyond which phone, what version of App and Firmware?

I'm not having any ActiveTracking issues.

My device: iPhone 6s
Firmware: 2.1.0.20
APP:02     2.1.28(2861)

Are you newer or older? This is what we have in the Dutch store.
2018-2-21
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fans3ed6bb11
lvl.1
Flight distance : 26014 ft
Switzerland
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Same problem for me, I can select the subject but after the gimbal turn and goes out of control ...
2018-2-27
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fansb63b2c33
lvl.1

Canada
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I am having the same issue with my iPhone X, the gimbal just goes crazy. That's frustrating. =/
2018-2-27
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fansb63b2c33
lvl.1

Canada
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Hi guys! I just found out what's happening. Your phone orientation (portrait, landscape) should be UNLOCKED. Now it works just fine.
2018-2-27
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fans7281a1db
Second Officer
United States
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Mine doesn't work in hyper lapse mode.  iPhone 7plus.  I have tried it before and after pressing record and it displays an error code.  
2018-2-27
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waterironbro
lvl.4
China
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UNLOCK YOUR PHONE ORIENTATION!!!
2018-2-27
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi all, sorry for the late response because of the holiday, like othe users suggested, please make sure the Portrait Orientation Lock of your phone has been turned off and then try again, please let me know if the issue persists, thanks.
2018-2-28
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OsmoLondon2018
lvl.1
United Kingdom
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See my attached video at the moment DJI can not help
2018-3-1
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Seitenwerk
lvl.2
Flight distance : 59400 ft
Austria
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Same problem here: iPhone 6Plus with iOS 11.3

Once I select an object, even at perfect lighting conditions, my Osmo mobile starts to move up and down even if both the Osmo and the tracking target are perfectly still. The movement continues getting stronger until it completely goes nuts and turns into another direction and loses its target
2018-4-8
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fansda8c7b36
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i hade the same problem with iphone X, but it works just fine woth my samsung s6, hope it will be fixed in the next update
2018-4-9
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djiuser_nygbiIiTzjtT
New
United States
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Having the same problems.  I have taken my phone off of orientation lock and the problem persists.  Any updates?
2018-4-17
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VLOGNOSIS
lvl.4
United States
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Tracking worked for me, for following a basic object & when the OM2 was kept motionless on a tripod. In this scenario it worked well. It did not work well with a complex object, while being handheld. Sample video proof is available on my YouTube review.
2018-4-18
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Chungheng
New
Cambodia
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I used to have that problem as well. To solve that problem you need to check your phone’s lock screen. If it is lock, you need to unlock that lock screen
2018-5-2
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fans0af1e19a
New

Netherlands
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Chungheng Posted at 2018-5-2 18:08
I used to have that problem as well. To solve that problem you need to check your phone’s lock screen. If it is lock, you need to unlock that lock screen

Same, iphone5, locked info turned off, cant activate active track. Like in the movie above. Keeps a circle, doesnt turn into a square. Eventually if u lcik enough u hit zoom in or map for fotos , cause button is close. Last update, rebooted, any ideas?
2018-5-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans0af1e19a Posted at 2018-5-23 10:47
Same, iphone5, locked info turned off, cant activate active track. Like in the movie above. Keeps a circle, doesnt turn into a square. Eventually if u lcik enough u hit zoom in or map for fotos , cause button is close. Last update, rebooted, any ideas?

ActiveTrack is not compatible with certain phones (i.e. iPhone 5s and iPhone 5) due to limitations within the phones. Sorry for the inconvenience.
2018-5-24
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fans2da3ee33
lvl.1

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Seitenwerk Posted at 2018-4-8 05:50
Same problem here: iPhone 6Plus with iOS 11.3

Once I select an object, even at perfect lighting conditions, my Osmo mobile starts to move up and down even if both the Osmo and the tracking target are perfectly still. The movement continues getting stronger until it completely goes nuts and turns into another direction and loses its target

Moi aussi sa ne fonctionne pas quand le tout sera corrigé
2018-5-28
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djiuser_ZVe7GAx0sjML
New

Australia
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fansb63b2c33 Posted at 2018-2-27 13:21
Hi guys! I just found out what's happening. Your phone orientation (portrait, landscape) should be UNLOCKED. Now it works just fine.

thanks for bring in the solution, awesome!
2018-6-25
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Topvisions Thailand
lvl.4
Flight distance : 197431 ft
Thailand
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My problem only iOS device  could not but Sumsung fine
2018-6-27
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Minato Uchiha
New

Laos
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Me the same problem...
2018-7-9
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Minato Uchiha
New

Laos
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fansb63b2c33 Posted at 2018-2-27 13:21
Hi guys! I just found out what's happening. Your phone orientation (portrait, landscape) should be UNLOCKED. Now it works just fine.

yeah...thanks...I can solve it now...
2018-7-9
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sorka
lvl.3
Flight distance : 782582 ft
United States
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It sort of works on my Note 4 but it's flaky it can't stay locked on to a target very long before it goes to "searching for target".

It also also drains the battery from 100 to off in about 15 minutes and the phone gets REALLY hot. I'm going to return it and revisit it again if I upgrade my phone in the future, but for now the Note 4 does everything I need it to.
2018-12-14
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fans0592b036
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United Kingdom
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fansb63b2c33 Posted at 2018-2-27 13:21
Hi guys! I just found out what's happening. Your phone orientation (portrait, landscape) should be UNLOCKED. Now it works just fine.

That’s it, spot on!
2019-2-11
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djiuser_QhSDdgxJv6Gg
lvl.1
India
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I purchased today and facing same issue. Mismo mobile 2 behaves weared. Not tracking subject and starts vibrating. DJI go app app hangs regularly. I am using one plus 6T. Disappointed.
2019-2-22
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djiuser_QhSDdgxJv6Gg
lvl.1
India
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I am facing the same issue. Osmo mobile 2 is loosing object and gives message object lost and searching nad behaves weired. Not a single time it worked. I have just purchased it last week.
Screenshot_20190223-000229.jpg
2019-3-2
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djiuser_QhSDdgxJv6Gg
lvl.1
India
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I am facing the same issue. Osmo mobile 2 is loosing object and gives message object lost and searching nad behaves weired. Not a single time it worked. I have just purchased it last week.
2019-3-2
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s.sharifi
New
Afghanistan
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Same here with my iPhone 7.  Also when I connect my iPhone 7 plus to the gimbal, the bottoms don't work.
2019-3-31
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aaminu
New
Germany
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s.sharifi Posted at 3-31 19:52
Same here with my iPhone 7.  Also when I connect my iPhone 7 plus to the gimbal, the bottoms don't work.

All you need to do is turn on/off your orientation lock from the phone setting and unleash the potential of your Osmo
2019-4-6
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jumping
lvl.3
Flight distance : 40141 ft
United States
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I think that's a iPhone term. Is there an android equivalent?
2019-6-22
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jumping
lvl.3
Flight distance : 40141 ft
United States
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fansb63b2c33 Posted at 2018-2-27 13:21
Hi guys! I just found out what's happening. Your phone orientation (portrait, landscape) should be UNLOCKED. Now it works just fine.

Hi there, are we talking about just apple phones or and android? Im trying to find the setting in my galaxy s5. Could it possibly be that that model doesnt work ?
2019-6-27
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fans9b804a4a
New

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fansb63b2c33 Posted at 2018-2-27 13:21
Hi guys! I just found out what's happening. Your phone orientation (portrait, landscape) should be UNLOCKED. Now it works just fine.

Hi man! Thanks for your advice, it works for me now)
2019-10-10
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Abood Alalami
lvl.1

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am using android system huawei p20 pro
and the active track mode not working before 2 weeks I try its working and auto rotation is on or off its still not working... may I know any solution
2019-10-16
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Abood Alalami
lvl.1

Offline

am using android system huawei p20 pro and before one week it was working with me dji osmo mobile 2 tracking mode but now I don't know what is the issue I try to reinstall  the app and turn on auto rotate or off is not working any help plz
2019-10-16
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djiuser_ZGfogmlVTGxe
New
Indonesia
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Abood Alalami Posted at 10-16 11:04
am using android system huawei p20 pro
and the active track mode not working before 2 weeks I try its working and auto rotation is on or off its still not working... may I know any solution

Same with me. I using Galaxy S10+ active tracking is not working with my phone very sad
2019-10-17
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fansacb87cb0
lvl.1

Bosnia and Herzegovina
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djiuser_ZGfogmlVTGxe Posted at 10-17 01:05
Same with me. I using Galaxy S10+ active tracking is not working with my phone very sad

HUAWEI P20 LITE, same issue. It worked fine few days ago.
2019-10-17
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