Please help,
First off, I made my first complaint last week and was told I’d hear back in two business days, I haven’t.
As I see it, there are three options.
Option A - Find the miss-shipped goggles and have them delivered ASAP. The delivery address on the invoice is correct.
Option B - Send me a new shipment. If the missing order shows up, I’ll ship it back.
Option C - Cancel the order and refund my money.
DJI customer service is at best difficult to deal with, that’s a problem you need to fix because my opinion of DJI is diminishing by the day. No one can help me and it’s very frustrating. The only answer I get, email support.
Figure this out and let me know what will be done for me.
Kindly,
John Allen
562-637-3900
Sent from my iPad
Begin forwarded message:
From: DJI Store <noreply@dji.com<mailto:noreply@dji.com>>
Date: January 29, 2018 at 5:16:40 PM PST
To: johndavidallen23 <johndavidallen23@gmail.com<mailto:johndavidallen23@gmail.com>>
Subject: DJI Store order number 0015889288660 has shipped
[DJI Store]<http://store.dji.com/?utm_source=newsletter_order_shipping&utm_medium=edm&utm_campaign=order_shipping>
Order Number: 0015889288660 | Ordered On: 2018-01-26
Your Order Is On Its Way
Dear johndavidallen23,
Your order, number 0015889288660, has shipped. Check on delivery status using the FEDEX tracking code 171033971478469<https://www.fedex.com/fedextrack/?tracknumbers=171033971478469>.
Order Summary
Item Quantity Price
DJI Goggles
1 USD $449
Download your VAT Invoice<https://provider.dji.com/invoices/S0-001588928866046ca218ae1b72.pdf>.
Order Problems after Delivery
- If you sign for an order yourself and notice the package is damaged, take photos of the package and reject the package. After you reject the package, contact us via [url=http://www.dji.com/support%3Chttp://www.dji.com/support]www.dji.com/support<http://www.dji.com/support[/url]>.
- Whether you sign for the order yourself or not, inspect the package and product after you receive it.
- If you encounter any of the following problems with your order, please contact us via [url=http://www.dji.com/support%3Chttp://www.dji.com/support]www.dji.com/support<http://www.dji.com/support[/url]> within three business days with any relevant proof of the issue you have available. Timely notification and valid proof can help us resolve your issue as soon as possible.
1. Damaged delivery package or product package – Attach the photos of the delivery package and product package to your email.
2. Items in the package are not the products you ordered (missing or incorrect items) – Attach photos of your received items and packing list in the email.
3. The package is marked as having been signed for on the courier’s website, but you did not receive the package
If you have any questions or concerns about your order, please feel free to call or send us an email directly by visiting https://www.dji.com/support.
Thank you.
DJI Store
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