Hi new here just did a firmwhere update on mac  DJI assisstant and i have flashing yellow lights on the aircraft and a pink light on the rc which is normally green app wont connect to aircraft? any help all was working fine before i updated

cheers

don't update Hexagon try to roll back to previous
an expert will chime in soon hopefully

Toorboy Posted at 2018-2-15 07:03
don't update Hexagon try to roll back to previous
an expert will chime in soon hopefully

I have a pink led on the rc still app just says disconnected

You perhaps just need to re-link the tx to the drone - its explained in the manual....quite easy to do...

Hexagon Posted at 2018-2-15 09:24
I have a pink led on the rc still app just says disconnected

Try a relink as Aerial-Image suggested:-

Please try to relink the RC to the drone, if it persists, please provide a short video about this issue for better assistance.

I have trie all the linking ways and nothing, teed remote plugged in to assistant and it just says unknown device. is there a way to reset the rc anyone please

Hexagon Posted at 2018-2-16 00:08
I have trie all the linking ways and nothing, teed remote plugged in to assistant and it just says unknown device. is there a way to reset the rc anyone please

Hexagon, just to verify, could the RC and mobile device connected? Please try to update the RC again and make sure it is successful, then link RC later.

DJI Susan Posted at 2018-2-17 03:39
Hexagon, just to verify, could the RC and mobile device connected? Please try to update the RC again and make sure it is successful, then link RC later.

RC has a pink light on ( its stuck in update mode ) I can refresh firmware but when the rc is restarted it goes back to pink. dJI say new rc is needed under warranty.

Hexagon Posted at 2018-2-18 14:06
RC has a pink light on ( its stuck in update mode ) I can refresh firmware but when the rc is restarted it goes back to pink. dJI say new rc is needed under warranty.

Thanks for the clarification. Please kindly start a case and send it in: https://www.dji.com/support

DJI Susan Posted at 2018-2-21 01:04
Thanks for the clarification. Please kindly start a case and send it in: https://www.dji.com/support

Thanks sent it in, confirmed its a free fix and postage paid both ways

Hexagon Posted at 2018-2-28 08:19
Thanks sent it in, confirmed its a free fix and postage paid both ways

Hexagon, thanks for keeping us updated. Could you tell us your case number? I'd like to look into the current status.

DJI Susan Posted at 2018-3-1 01:12
Hexagon, thanks for keeping us updated. Could you tell us your case number? I'd like to look into the current status.

status is under repair.

Hexagon Posted at 2018-3-1 01:37
status is under repair.

Okay, hope you receive the drone back soon. Please feel free to let us know if there is anything we can help.