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can't update firmware on bird and or use camera
1876 16 2018-2-15
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bishop1948
lvl.1
Flight distance : 41404 ft
United States
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I have a p3a and it wont work.
1. Camera is connected and can be moved but not transmitting any signal.
2. acts like it can't see the SD card on the go app
3. when i put the micro sd card in with the DJI website firmware upgrade (P3S_FW_V01.11.0020.bin)  it starts  flashing green really fast for a while then alternates between red and green but makes no sounds... it will do this for hours but never finish

i have no idea what to do to fix this and have been trying for hours to find some sort of solution.

i have checked the wires and they are all connected.  

the app verison is 3.2.28
aircaft is 1.10.90
Remote controller is 1.9.2
phone is Iphone 7 plus running IOS 11.2.5
fullsizeoutput_a09.jpeg
2018-2-15
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bishop1948
lvl.1
Flight distance : 41404 ft
United States
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here is the thread for the log
[00000679][01 00] Firmware upgrade finished failed (step = 3, err = 0xffffffff).
[00000679][01 00] Firmware upgrade finished failed (step = 3, err = 0xffffffff).
[00000679][01 00] Firmware upgrade finished failed (step = 3, err = 0xffffffff).
[00000679][01 00] Firmware upgrade finished failed (step = 3, err = 0xffffffff).
[00000679][01 00] Firmware upgrade finished failed (step = 3, err = 0xffffffff).
[00000679][01 00] Firmware upgrade finished failed (step = 3, err = 0xffffffff).
[00000682][01 00] Firmware upgrade finished failed (step = 3, err = 0xffffffff).


2018-2-15
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi bishop1948! Sorry to hear that you're having troubles with your Phantom 3 Advanced.
Normally after the update  a text file titled ‘result.txt’ file will be generated, please send us a screenshot of the results page.
Also, please provide us the LOG File generated.

If the Firmware update is not successful - please try to re-upgrade using a different Micro SD Card.

Lastly, please confirm if you are seeing any error messages in the DJI App.

Thank you for your support.
2018-2-15
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bishop1948
lvl.1
Flight distance : 41404 ft
United States
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2018-2-15
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bishop1948
lvl.1
Flight distance : 41404 ft
United States
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here is a video of what its doing  
2018-2-15
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bishop1948
lvl.1
Flight distance : 41404 ft
United States
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1st picture is after reformatting card to empty... sticking it in the drone and turning it on then powering it off... then dropping the update onto the sd card.

2nd picture is after trying to update... video above...

3rd is the txt file log


2018-2-15
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bishop1948
lvl.1
Flight distance : 41404 ft
United States
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DJI Diana Posted at 2018-2-15 16:45
Hi bishop1948! Sorry to hear that you're having troubles with your Phantom 3 Advanced.
Normally after the update  a text file titled ‘result.txt’ file will be generated, please send us a screenshot of the results page.
Also, please provide us the LOG File generated.

below in the conversation I sent some screen shots and a video of what the drone is doing...

the app also is saying It is a P3P but it is a P3A and it will not let me change it.
2018-2-15
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bishop1948
lvl.1
Flight distance : 41404 ft
United States
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DJI Please Help
2018-2-16
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DJI-Mark
First Officer

United States
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The firmware update did fail. You would need to redo this action. If you turn everything off and wait up to 10 minutes, you can begin the process again and it should resolve. The firmware needs to be updated properly to resolve the other issue.
2018-2-16
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bishop1948
lvl.1
Flight distance : 41404 ft
United States
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I have tried to update the firmware for 3 days..... I have bought 3 different types of sd cards... I have formatted them...  downloaded the firmware from your website... unzipped it and put the .bin file into the newly formatted sd card. and it doesn't do anything but beep like normal for turning on... then the little led light flashes green really fast for a while then it starts alternating between red and green like its updating but no sound is being made... then it will switch back to the fast blinking green light for a few times... then it does the red and green again... it will do this till the battery dies if I let it...  then I get a report in the log like the picture above...
2018-2-16
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bishop1948
lvl.1
Flight distance : 41404 ft
United States
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after trying to upgrade the firmware I pulled the sd card out and this was what was in it...



no text log was generated

I then formatted the sd card and put it in and turned the drone back on and this is the log after Turing it back on  

[00001081][01 00] Firmware upgrade finished failed (step = 3, err = 0xffffffff).
[00002742][01 00] Firmware upgrade finished failed (step = 3, err = 0xffffffff).
2018-2-16
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bishop1948
lvl.1
Flight distance : 41404 ft
United States
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Please Help!
2018-2-19
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DJI Elektra
DJI team
Hong Kong
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Hi, there. In this situation, I would recommend you contact our support and start a case: http://www.dji.com/support Thanks for your support.
2018-2-21
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JIMMY2298
New

Japan
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bishop1948 Posted at 2018-2-15 18:01
below in the conversation I sent some screen shots and a video of what the drone is doing...

the app also is saying It is a P3P but it is a P3A and it will not let me change it.

>the app also is saying It is a P3P but it is a P3A and it will not let me change it.

Hi bishop1948

i am  same situation now.

can i know how did DJI support resolve it ?

thanks

2022-4-19
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DJI Wanda
Administrator
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JIMMY2298 Posted at 4-19 18:02
>the app also is saying It is a P3P but it is a P3A and it will not let me change it.

Hi bishop1948

Hello, there. Sorry for your inconvenience. Would you please check the following information and tell us?
1. Please check if the APP is connected to the remote controller and the aircraft.
2. Please try on the other mobile device. Also, please tell your phone model, system version, and APP version.
3. Please check if the image transmission is normal.
4. Please tell us the SN,
5. Please refresh the firmware and try again.
2022-4-19
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JIMMY2298
New

Japan
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DJI Wanda Posted at 4-19 19:57
Hello, there. Sorry for your inconvenience. Would you please check the following information and tell us?
1. Please check if the APP is connected to the remote controller and the aircraft.
2. Please try on the other mobile device. Also, please tell your phone model, system version, and APP version.

Hello,I appreciate your attention.
I bought a used drone P3P having P3A 2.7K  HD camera instead of P3P 4K camera.

1.Dji GO APP is connected to the remote controller and the aircraft.
2.  I tried on the tow mobile devices.
iPad mini2  iOs 12.5.5
iPhone 6s   iOs 15.2
APP version. 3.1.68
AC version 1.11.20
RC version 1.9.2
3. Camera is connected and can be moved but not transmitting image.
4.  SN,
AC        model W323    P76DCD21010486     (P3P)
CAMERA  model FC300S  P79DDB22041680    (P3A 2.7K HD CAMERA)

5. I tried several times with following firmwares
P3X_FW_V01.11.0020.bin
P3S_FW_V01.11.0020.bin
P3X_FW_V01.10.0090.bin
P3S_FW_V01.10.0090.bin

2022-4-20
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DJI Gamora
Administrator

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JIMMY2298 Posted at 4-20 06:48
Hello,I appreciate your attention.
I bought a used drone P3P having P3A 2.7K  HD camera instead of P3P 4K camera.

Hi, there. Please fill out the online repair request on our official web and send it back. Here is the link: https://repair.dji.com/repair/index
We will do our best to help this out.
2022-4-21
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