Just got my P3S back from service after a crash and and the RC signal is lost around 300 feet away straight out the box, tried FW update, relink RC, IMU calibration, compass calibration. The best support could give me was try another phone.

Well, considering the phone has absolutely nothing to do with range, that should give you an idea of the worth of DJI service.

Hi please make sure that you are using one of the recommended devices. May I know the version of the FW of your Phantom 3 Standard?

DJI Thor Posted at 2018-2-15 19:20
Hi please make sure that you are using one of the recommended devices. May I know the version of the FW of your Phantom 3 Standard?

So you are just echoing the same incorrect advice given by the service people? The phone has nothing to do with the range achieved. The aircraft can be flown without the phone attached at all.

if you are in USA make sure you are in FCC ;)

Nebuchadnezzar Posted at 2018-2-16 00:22
if you are in USA make sure you are in FCC ;)

He won't have to do anything, the system will automatically choose FFC rules, it is dependant upon his location.

Geebax Posted at 2018-2-16 00:35
He won't have to do anything, the system will automatically choose FFC rules, it is dependant upon his location.

good day there for you Geebax

Seriously now, they are being paid to relay those kind of useless comments ?

If you can, find another drone to try your RC with to see if something's wrong with your RC.

Assuming that you are not flying in a residential area full of 2.4GHz & 5.8GHz signals and lots of metal constructions around your drone.

DJI Thor Posted at 2018-2-15 19:20
Hi please make sure that you are using one of the recommended devices. May I know the version of the FW of your Phantom 3 Standard?

P3C_FW_V01.09.0200.bin

Geebax Posted at 2018-2-15 19:11
Well, considering the phone has absolutely nothing to do with range, that should give you an idea of the worth of DJI service.

P3C_FW_V01.09.0200.bin

Oh well shipped it back again!

Did you ever try logging out of and back into dji while in the app? the last firmware version(P3C_FW_V01.09.0200.bin)requires this to unlock range limitations.

stuka75 Posted at 2018-2-16 16:49
Did you ever try logging out of and back into dji while in the app? the last firmware version(P3C_FW_V01.09.0200.bin)requires this to unlock range limitations.

He said it lost signal. Restrictions should only prevent you from going past them, not a loss of signal.  

stuka75 Posted at 2018-2-16 16:49
Did you ever try logging out of and back into dji while in the app? the last firmware version(P3C_FW_V01.09.0200.bin)requires this to unlock range limitations.

Yes, when I tried another phone i had to install the app and log in again.

Texas-Mark Posted at 2018-2-16 19:07
He said it lost signal. Restrictions should only prevent you from going past them, not a loss of signal.

Got it. Forgot difference between signal loss and distance lock. Will be interesting to see how things work out after servicing.

Mine was like that straight out the box,   sent back to dji first time and they did nothing,  so I went to a local dealer and they said my RC is faulty,  so I brought a new one,  but same results,  so now they sent it back to dji,  had it since August and all this time it's been getting repaired !!!! Over it,   also I've tried multiple devices,  iPhone, I pads,  Samsungs,  Xiaomi notes etc and it makes no difference

droneLIVEaction Posted at 2018-2-17 13:13
Mine was like that straight out the box,   sent back to dji first time and they did nothing,  so I went to a local dealer and they said my RC is faulty,  so I brought a new one,  but same results,  so now they sent it back to dji,  had it since August and all this time it's been getting repaired !!!! Over it,   also I've tried multiple devices,  iPhone, I pads,  Samsungs,  Xiaomi notes etc and it makes no difference

'Over it,   also I've tried multiple devices,  iPhone, I pads,  Samsungs,  Xiaomi notes etc and it makes no difference '

If you go back to my post #2, I said the phone or tablet has nothing to do with range issues.

droneLIVEaction Posted at 2018-2-17 13:13
Mine was like that straight out the box,   sent back to dji first time and they did nothing,  so I went to a local dealer and they said my RC is faulty,  so I brought a new one,  but same results,  so now they sent it back to dji,  had it since August and all this time it's been getting repaired !!!! Over it,   also I've tried multiple devices,  iPhone, I pads,  Samsungs,  Xiaomi notes etc and it makes no difference

I felt like trying anther phone was simple enough so i did it to satisfy them. I thought that trying another phone was useless but what the hell, cant say I didn't try!!!

Foots Posted at 2018-2-17 16:46
I felt like trying anther phone was simple enough so i did it to satisfy them. I thought that trying another phone was useless but what the hell, cant say I didn't try!!!

What the hell's up with QC? Is it that pitiful that they can ship it back defective!!!

Foots Posted at 2018-2-17 16:48
What the hell's up with QC? Is it that pitiful that they can ship it back defective!!!

If it is a P3 Standard, then that is a pretty ttypical distance, particularly if you are flying in the 'burbs.

Geebax Posted at 2018-2-17 16:52
If it is a P3 Standard, then that is a pretty ttypical distance, particularly if you are flying in the 'burbs.

Seriously? I have flown kites further than that!

Geebax Posted at 2018-2-17 16:52
If it is a P3 Standard, then that is a pretty ttypical distance, particularly if you are flying in the 'burbs.

I'm talking in feet not meters.

Foots Posted at 2018-2-17 17:33
I'm talking in feet not meters.

Well, where are you flying?

Geebax Posted at 2018-2-17 17:40
Well, where are you flying?

I'm flying in the country, far away from the city. Same place as when it was new and it had 100 times the range then.

Foots Posted at 2018-2-18 04:53
I'm flying in the country, far away from the city. Same place as when it was new and it had 100 times the range then.

After service it should not only look new it should act new, PERIOD! If QC is that pitiful, let me know before I spend 50% of a new one on it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sounds like  the AC  might have an issue with the antenna (caused from the crash) that was overlooked.
I can't see how the phone/tablet or RC could be an issue, they didn't crash!

Possible  antenna wire connection or antenna wire loose/broken?
Doesn't DJI check all operations/functions (connect a RC to AC and run operational checks) before shipping back out?

Even under warranty, I'd send the p3 to a independent repair shop rather than DJI.

Foots Posted at 2018-2-18 13:06
After service it should not only look new it should act new, PERIOD! If QC is that pitiful, let me know before I spend 50% of a new one on it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Well I just got the diagnosis back:
Item        Quantity        Unit Price（USD）        Total Price（USD）
Phantom 3 Standard Control Board        1        48.00        48.00
Phantom 3 Standard Remote Controller Main Board Module        1        51.00        51.00
Freight:                        0.00
Total Amount:                        99.00
DJI Care deduction：                        0.00
Total Payment:                        0.00

Foots Posted at 2018-2-26 13:37
Well I just got the diagnosis back:
Item        Quantity        Unit Price（USD）        Total Price（USD）
Phantom 3 Standard Control Board        1        48.00        48.00

Just had my main board replaced and new RC. Distance issue went away. Handles better than before. The DJI service exceeded expectations.  

stuka75 Posted at 2018-2-18 14:57
Even under warranty, I'd send the p3 to a independent repair shop rather than DJI.

Stupid advice, you void your warranty and pay for the repair as well.

Foots Posted at 2018-2-26 13:37
Well I just got the diagnosis back:
Item        Quantity        Unit Price（USD）        Total Price（USD）
Phantom 3 Standard Control Board        1        48.00        48.00

That's kind of crappy, that's almost half the cost of just buying a used one from someone. I could go out and find a used one for $200-250. Why didn't they fix that in the first place, either. I'd want them to cut that repair cost in half, especially on a drone with such little value at this point.

djiuser_iGJqCoTNTQSa Posted at 2018-2-28 21:25
That's kind of crappy, that's almost half the cost of just buying a used one from someone. I could go out and find a used one for $200-250. Why didn't they fix that in the first place, either. I'd want them to cut that repair cost in half, especially on a drone with such little value at this point.

Well it didn't cost me a dime this time, they covered it under warranty. I'm still $180 bucks in the hole from the first trip for service though : (

Foots Posted at 2018-3-3 06:48
Well it didn't cost me a dime this time, they covered it under warranty. I'm still $180 bucks in the hole from the first trip for service though : (

Came back and its flying like new again, guess they finally fixed it!