After several successful flights, my Mavic Air gimbal is limp! Here is what happens: During power-up, the drone engages only the pitch gimbal and looks all the way down and then all the way up. Then it stops. Yaw and roll gimbals are never engaged. After startup, all gimbals are completely limp! Clearly the drone also does not respond to gimbal pitch commands from the remote or from the app. Here is what I have tried and the diagnostics I am seeing:

• Gimbal status: Normal, no errors
• Gimbal calibration: Stalls at 10%, nothing happens - there is no gimbal movement
• Warnings and errors: None
• Drone firmware: Updated
• RC firmware: Updated
• Rebooted everything including phone several times: No change
• Changed battery (silly, but desperate): No change
• Adjust roll and yaw settings: Non-responsive
  

Any ideas?

same thing happened to me, right out of the box, customer service said they will email when fixed. Just chatted with them 5 minutes ago.

With that many issues it seems like you have a DOA - I'd return it for replacement.

It doesn’t sound good, you might try IMU calibration and then see if you can do gimbal calibration, you didn’t by any chance start up Aircraft without removing gimbal clamp ?

Hi there, please try to refresh the latest firmware and try to calibrate the gimbal again. If the issue persists, I might suggest sending the drone in, please contact our support for a further help. http://www.dji.com/support

DJI Thor Posted at 2018-2-17 08:28
Hi there, please try to refresh the latest firmware and try to calibrate the gimbal again. If the issue persists, I might suggest sending the drone in, please contact our support for a further help. http://www.dji.com/support

It was already updated. Gimbal calibration did nothing again after waiting several minutes it was still at 10%. Contacting support in the morning.

hallmark007 Posted at 2018-2-16 13:25
It doesn’t sound good, you might try IMU calibration and then see if you can do gimbal calibration, you didn’t by any chance start up Aircraft without removing gimbal clamp ?

I couldn't seem to find a way to calibrate the IMU. I have only done that on DJI drones when prompted. I have never started the craft with the guard on.

Go to app settings when drone and device are connected go to settings tap on imu then calibrate. If this does not work install dji's newest assistant 2 on computer and do a "refresh"

fans9530ed0c Posted at 2018-2-18 21:07
It was already updated. Gimbal calibration did nothing again after waiting several minutes it was still at 10%. Contacting support in the morning.

Good luck on getting the replacement quickly - let us know how it goes.

A CW Posted at 2018-2-19 03:06
Good luck on getting the replacement quickly - let us know how it goes.

The Mavic Air is on its way back to me, they say it has been fixed! I would love it if DJI would actually provide a report on what was wrong and how they fixed it.

Well done on getting it back quickly - they’ll probably attach a diagnostic report