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Who has Matrice 200-210 GPS/Compas issue?
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7232 115 2018-2-19
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YOYOMAN
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Who has Matrice 200-210 GPS/Compas issue?
After voting, you can also reply and share the link of the thread where you showed or explained your problem.
It also would help if you share your purchased date !

thanks

Single SelectVote, Total 57 people participate in voting View Poll participants
61.40% (35)
22.81% (13)
15.79% (9)
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2018-2-19
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YOYOMAN
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   I bought my M210 the 14th November 17 and I get compas issue.
2018-2-19
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Pawell
lvl.4
Flight distance : 990256 ft
Poland
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I bought my M210  20.10.2017 and I get compass error/GPS error every single flight to the point of not being safe to fly.[EDIT]
The drone was exchanged for a new one on 12.12.2017, same issues as above.

2018-2-19
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Eurokyngas
lvl.2
Estonia
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My warranty solved this problem.
2018-2-19
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PK1
lvl.2
Flight distance : 6135 ft
Sweden
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We bought our Matrice 200 25th of december 2017. Got the issue first time 2018-01-19.

Will send the drone för warrantyrepairs.
2018-2-19
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PK1
lvl.2
Flight distance : 6135 ft
Sweden
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*Phurchase date should be 2017-12-25.
2018-2-19
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broadlandboy
Captain
Flight distance : 1654222 ft
United Kingdom
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2nd Sep 2017 no problems M210
2018-2-19
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Bigrhino245
lvl.3
Flight distance : 132746 ft
United Kingdom
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I purchased my M210 on 29 Sep 2017 and have had intermittant compass problems.
2018-2-19
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Hexacopter
Second Officer

Australia
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Require a decent flying camera for wind turbine blade inspections and not confident that dji can give me a reliable platform so must wait until the problems are resolved!

*hex *
2018-2-23
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DJI Mindy
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Flight distance : 7 ft
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Hi all, the firmware v1.01.0600 for the Matrice 200 series drones has been released. Please update at your earliest convenience, if the issue persists, we would appreciate if you could provide us the flight data for further analysis.
Please connect the drone to DJI Assistant 2 to export the corresponding data which you encountered the compass error to us for analysis, you could upload the data to Dropbox or Google Driver and post the link to us, thanks for your cooperation very much.
2018-2-24
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Keule
Captain
Flight distance : 3318399 ft
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Germany
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My M200 was built: Sep 31th, 2017 - no problems so far. (knock on wood 3 times)
2018-2-24
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YOYOMAN
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Keule Posted at 2018-2-24 04:11
My M200 was built: Sep 31th, 2017 - no problems so far. (knock on wood 3 times)

How do you know the date of built?
2018-2-24
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Keule
Captain
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Germany
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YOYOMAN Posted at 2018-2-24 04:25
How do you know the date of built?

From Airdata:
2018-2-24
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YOYOMAN
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many votes by DJI employees !!
they are lucky because they don't seem have issue with their M200 series!
2018-2-28
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bcjarrett
lvl.2
United States
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DJI Mindy Posted at 2018-2-24 02:14
Hi all, the firmware v1.01.0600 for the Matrice 200 series drones has been released. Please update at your earliest convenience, if the issue persists, we would appreciate if you could provide us the flight data for further analysis.
Please connect the drone to DJI Assistant 2 to export the corresponding data which you encountered the compass error to us for analysis, you could upload the data to Dropbox or Google Driver and post the link to us, thanks for your cooperation very much.

We've had compass/gps/image transmission issues since we bought the 210 months ago.

I have PM's you links to 3 consecutive flights with compass failure.
2018-3-1
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YOYOMAN
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bcjarrett Posted at 2018-3-1 13:43
We've had compass/gps/image transmission issues since we bought the 210 months ago.

I have PM's you links to 3 consecutive flights with compass failure.

Hi,

I've noticed the GPS issue appears more often when using TB55!
2018-3-2
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bcjarrett
lvl.2
United States
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YOYOMAN Posted at 2018-3-2 02:32
Hi,

I've noticed the GPS issue appears more often when using TB55!

We do fly it almost exclusively with those batteries. I'm not really excited to throw out $2000 worth of TB55s though.
2018-3-2
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Keule
Captain
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Germany
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I have 2 sets of those TB55. i will check these on the weekend ... I hate also to throw them away!
2018-3-2
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YOYOMAN
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Keule Posted at 2018-3-2 05:56
I have 2 sets of those TB55. i will check these on the weekend ... I hate also to throw them away!

I think it could be due to the extra overload of TB55.
So, it means it could also appears more often if there is windy or by flying stronger.

I've also noticed, it appears when I fly really fast: I manually switch to ATI (enabled me to reach max speed) and then I go straight for few seconds... and then it appears..
2018-3-2
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YOYOMAN
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Keule Posted at 2018-3-2 05:56
I have 2 sets of those TB55. i will check these on the weekend ... I hate also to throw them away!

My conclusion is the issue depends of the way you use M200 / M210.
It depends how the UAV is balanced, how the UAV is loaded.
It depends how windy it is.

If you use TB55 or TB50, single or dual gimbal, 1 or 2 camera, if using heavy X5S / Z30 or light X4S... results should changes.
2018-3-2
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NSK Drones
lvl.4
Flight distance : 1113235 ft
United States
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I have a Purchase Order in hand for a Matrice 210RTK and we fly at extremly north lat, above the Arctic Circle, and I fear loosing the UAS
2018-3-4
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DJI Mindy
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bcjarrett Posted at 2018-3-1 13:43
We've had compass/gps/image transmission issues since we bought the 210 months ago.

I have PM's you links to 3 consecutive flights with compass failure.

Thank you very much for the data log, we are terribly sorry for the unpleasant experience with our drone, the data has been forwarded to our engineers for analysis, I will keep you updated once I hear from them, thanks for your patience.
2018-3-4
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YOYOMAN
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DJI Mindy Posted at 2018-3-4 22:51
Thank you very much for the data log, we are terribly sorry for the unpleasant experience with our drone, the data has been forwarded to our engineers for analysis, I will keep you updated once I hear from them, thanks for your patience.

Does DJI exchange or repair faulty M210 (when Compas/GPS issue is noticed) ???
2018-3-6
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YOYOMAN
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Eurokyngas Posted at 2018-2-19 10:59
My warranty solved this problem.

Hi !
I'm going to send back to DJI my M210 to fix the compas/Gps.
how long time does DJI take after received the M210 faulty to send back the UAV?

thanks
2018-3-6
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DJI Mindy
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bcjarrett Posted at 2018-3-1 13:43
We've had compass/gps/image transmission issues since we bought the 210 months ago.

I have PM's you links to 3 consecutive flights with compass failure.

Thanks for the patience, our engineers have analyzed the log you provided and have found that the compass issue still persists in a tiny minority drone after the last firmware, we are working on optimizing the firmware and will release a new one as soon as possible, we apologize again for the trouble caused.
2018-3-6
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DJI Mindy
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YOYOMAN Posted at 2018-3-6 03:41
Does DJI exchange or repair faulty M210 (when Compas/GPS issue is noticed) ???

This could be firmware related, we are still working on locating the root reason and more data logs could be much appreciated if you could provide.
2018-3-7
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YOYOMAN
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Tip: The post by the administrator or moderators shield
2018-3-8
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YOYOMAN
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DJI Mindy Posted at 2018-3-7 06:09
This could be firmware related, we are still working on locating the root reason and more data logs could be much appreciated if you could provide.

What is the point?!
You told us the same thing there are 4 month ago, and our UAV are grounded, and dangerous for humans & material around. High risk of Flying Away with and sometimes need to land in ATI mode because GPS Disconnect (with a 20k$ solution : this is crazy)

And what's happens if the next firmware doesn't still fix the issue?!
We spend 10-30k$ and we can't trust anymore in : "this could be firmware...."
You ll get my LOG with my dealer.
And now I would like to know what are you going to do? repair or exchange faulty M200-210?!!! how long time does it take?! and you still don't answer my question........
2018-3-8
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YOYOMAN
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DJI Mindy Posted at 2018-3-6 18:10
Thanks for the patience, our engineers have analyzed the log you provided and have found that the compass issue still persists in a tiny minority drone after the last firmware, we are working on optimizing the firmware and will release a new one as soon as possible, we apologize again for the trouble caused.

About this kind of issue, and the high dangerousity level, optimizing firmware is not enough, we need you to fix this issue, to be able to fly ! When will the new firmware be released?!
2018-3-9
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DJI Mindy
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YOYOMAN Posted at 2018-3-8 00:18
**** The posts are shielded ****

We understand how you feel but I have done my best to escalate the issue and our engineers need the log for analysis to locate the root reason and they are also working hard to get it fixed, if you have sent in the drone to your dealer, I hope they can help you out. We sincerely apologize for all the troubles that have been caused, we will keep improving our product to make your experience with us better in the future.
2018-3-10
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YOYOMAN
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DJI Mindy Posted at 2018-3-10 02:34
We understand how you feel but I have done my best to escalate the issue and our engineers need the log for analysis to locate the root reason and they are also working hard to get it fixed, if you have sent in the drone to your dealer, I hope they can help you out. We sincerely apologize for all the troubles that have been caused, we will keep improving our product to make your experience with us better in the future.

Thanks for reply Mindy but in my case, sending my M210 UAV to my dealer takes 1 weeks and 700$.
So transport is around 2 weeks and 1400$.
I don't have any idea about the time DJI engineers are going to take to repair or to exchange my M210.
maybe 3weeks?
If DJI realy cared and apologized for these troubles, DJI should have recall faulty M200/210 and ask dealer to exchange directly to minimize troubles that have been caused....
2018-3-10
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YOYOMAN
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Flight distance : 676260 ft
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DJI Mindy Posted at 2018-3-10 02:34
We understand how you feel but I have done my best to escalate the issue and our engineers need the log for analysis to locate the root reason and they are also working hard to get it fixed, if you have sent in the drone to your dealer, I hope they can help you out. We sincerely apologize for all the troubles that have been caused, we will keep improving our product to make your experience with us better in the future.

I've just sent you my logs in PM
2018-3-10
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kozlio#
Second Officer
Canada
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I also have compass issues, gps loss and green video feed on my 210 mostly with dji pilot (z30+x5s) and all flights with tb55 batteries

https://drive.google.com/file/d/1iUChwS3Wdurluwdn9GvBZUegMX13KNry/view?usp=sharing
2018-3-12
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YOYOMAN
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DJI Mindy Posted at 2018-3-10 02:34
We understand how you feel but I have done my best to escalate the issue and our engineers need the log for analysis to locate the root reason and they are also working hard to get it fixed, if you have sent in the drone to your dealer, I hope they can help you out. We sincerely apologize for all the troubles that have been caused, we will keep improving our product to make your experience with us better in the future.

Mindy,
10 persons here get GPS/Compas issue with their M200 M210.
What does DJI suggest us to do ?
2018-3-12
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kozlio#
Second Officer
Canada
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YOYOMAN Posted at 2018-3-12 10:50
Mindy,
10 persons here get GPS/Compas issue with their M200 M210.
What does DJI suggest us to do ?

called DJI enterprise today re: compass error, gps loss and green video feed. was told to use dji assistant tool to factory reset the m210 firmware. reset/upgrade, etc.

if that doesn't work, was recommended to ship it to california for service. i won't fly until next weekend and if in good weather, so wo'nt know until then. however, something tells me if i ship to dji for service, i will not get a loaner uav in the meantime for my work, will i.

i guess we are adopters of a first of a kind technology for the masses
2018-3-12
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DJI Mindy
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kozlio# Posted at 2018-3-12 10:17
I also have compass issues, gps loss and green video feed on my 210 mostly with dji pilot (z30+x5s) and all flights with tb55 batteries

https://drive.google.com/file/d/1iUChwS3Wdurluwdn9GvBZUegMX13KNry/view?usp=sharing

Sorry for the trouble caused, please connect the drone to DJI Assistant 2 to export the corresponding data which you encountered the compass error to us for analysis, you could upload the data to Dropbox or Google Driver and post the link to us, thanks for your cooperation very much.

2018-3-13
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DJI Mindy
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YOYOMAN Posted at 2018-3-10 03:15
I've just sent you my logs in PM

PM received with thanks, your log has been forwarded to our engineers for analysis, I will let you know about the findings, thanks for the patience.
2018-3-13
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kozlio#
Second Officer
Canada
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DJI Mindy Posted at 2018-3-13 04:33
Sorry for the trouble caused, please connect the drone to DJI Assistant 2 to export the corresponding data which you encountered the compass error to us for analysis, you could upload the data to Dropbox or Google Driver and post the link to us, thanks for your cooperation very much.

thanks Mindy, uav flight data sent to you in private. thanks for helping us!
2018-3-14
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YOYOMAN
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DJI Mindy Posted at 2018-3-13 04:40
PM received with thanks, your log has been forwarded to our engineers for analysis, I will let you know about the findings, thanks for the patience.

HI
any news?
2018-3-15
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DJI Mindy
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Yes, we have checked the log and the good news is the new firmware of M210 will be released very soon, please wait a few days for the new one.Thank you.
2018-3-16
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