Please help DJI Ken or Jaime. I placed an order on 14 February I have still not received any type of confirmation on my shipping or any other type of communication. The customer service chat is so horrible and limited all they tell me is to continue waiting and what seems like excuses to satisfy me until I’m the next guys problem. The website states usually one day after payment confirmation, not six. . Just want to know where my order is.

I’m sorry you’re feeling disappointed because of the delay in order status. I managed to get your order number and have forwarded to the designated team to check. We will be following up with you as soon as possible, thanks for your understanding.

Awesome Susan. Here is the number just in case. 0018203692807

djiuser_gQQOy7W9sNCq Posted at 2018-2-19 18:53
Awesome Susan. Here is the number just in case. 0018203692807

There might be some delay due to the holiday, I'll keep follow up and update the status for you here.

Tried again today. Same outcome. Nobody knows why it hasn’t been shipped. Meanwhile I sit here wondering if I made the right choice. They all say they will escalate the issue but nothing ever happens. Unbelievable the level of customer service the chat provides.

Anyone else have better luck or the same luck? Any advise?

I'm super frustrated as well ordered my Mavic Air on February 1st, then was teased with a note after contacting customer service that it would ship around the 10th then online chat yesterday the tech basically said he has no way of know when it will ship... but thanks for contacting customer support...  Pretty disappointing to say the least...

djiuser_gQQOy7W9sNCq Posted at 2018-2-20 11:48
Anyone else have better luck or the same luck? Any advise?

Sir, I just got an update from the designated team that the shipping is delayed due to the holiday. They will arrange to ship once returned to work. Sincerely sorry about this. Someone will contact you soon and we'll keep an eye on the status as well.

DJI Susan when do they return to work?

fansfd45ac01 Posted at 2018-2-20 13:49
I'm super frustrated as well ordered my Mavic Air on February 1st, then was teased with a note after contacting customer service that it would ship around the 10th then online chat yesterday the tech basically said he has no way of know when it will ship... but thanks for contacting customer support...  Pretty disappointing to say the least...

Would you mind leaving your order number here? I'd like to check the current status and help you get an update.

DJI Susan now I’m being told my order is out of stock. What is going on with this company? I’m getting different answers from different people. I almost tempted to cancel the order.

DJI Susan Posted at 2018-2-20 18:18
Would you mind leaving your order number here? I'd like to check the current status and help you get an update.

Thank you Susan that would be great order number is 0012986203869

djiuser_gQQOy7W9sNCq Posted at 2018-2-21 08:28
DJI Susan now I’m being told my order is out of stock. What is going on with this company? I’m getting different answers from different people. I almost tempted to cancel the order.

Just to verify, where do you get such a message? Could you offer more details for better investigation?  I've checked your order again, the package has been shipped by FedEx. The tracking info will update soon. I'll PM you the tracking number later.

fansfd45ac01 Posted at 2018-2-21 11:51
Thank you Susan that would be great order number is 0012986203869

Received with thanks! I'll check with the sales team and come back later.

fansfd45ac01 Posted at 2018-2-21 11:51
Thank you Susan that would be great order number is 0012986203869

I just got an update from the sales team that due to the lack of 32G SD card, there might be some delay of your order. Would you mind shipping the order separately?

DJI Susan Posted at 2018-2-23 00:32
I just got an update from the sales team that due to the lack of 32G SD card, there might be some delay of your order. Would you mind shipping the order separately?

Yes they can ship separate or just remove the sd card all together I can get one locally thanks Ryan

fansfd45ac01 Posted at 2018-2-23 02:00
Yes they can ship separate or just remove the sd card all together I can get one locally thanks Ryan

Ryan, thanks for your understanding. I've forwarded to the sales team to arrange to ship separately and will update the tracking number for you asap.

DJI Susan Posted at 2018-2-23 02:29
Ryan, thanks for your understanding. I've forwarded to the sales team to arrange to ship separately and will update the tracking number for you asap.

Thank you!!!!

I am currently experiencing the same issue. My order is still showing "To be shipped status" I tried the DJI support chat and receive different answers. One representative said it would ship that day and I would receive shipping conformation within 24 hours (Which I never received) the next representative said that they were looking for a courier to pick it up. I feel like my only option is to dispute the purchase with my credit card company. My order# is 0013802606195. If anyone could assist with this, it would be greatly appreciated.

djiuser_iJoUzE42bnca Posted at 2-3 06:08
I am currently experiencing the same issue. My order is still showing "To be shipped status" I tried the DJI support chat and receive different answers. One representative said it would ship that day and I would receive shipping conformation within 24 hours (Which I never received) the next representative said that they were looking for a courier to pick it up. I feel like my only option is to dispute the purchase with my credit card company. My order# is 0013802606195. If anyone could assist with this, it would be greatly appreciated. [view_image][view_image]

I am sorry for the waiting for your package, I will double confirm the exact status with the corresponding team, I will keep you updated once I hear back from them.