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Extreme long answers from DJI
418 3 2018-2-20
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MagSky
Flight distance : 76460 ft
Russia
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I conduct a one and a half month correspondence with DJI on the company's warranty obligations. this is mainly due to the fact that operators respond to each email from three to 6 days. It's beyond any reasonable explanation. Who here can give a kick responsible support to accelerate the solution of the issue ? I do not have the strength to endure this Chinese red tape. In no company in the world I have not faced with such a service. CAS-1436963-L2P9R6
2018-2-20
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DJI Paladin
Administrator
Flight distance : 318 ft

Online

Hi Magsky, we apologize for the inconvenience caused to you by this matter. I'll coordinate this concern to our data analysis team for providing you a feedback. We appreciate your cooperation and understanding on this matter.
2018-2-20
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Steeevo
Second Officer
Flight distance : 264882 ft
United Kingdom
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Thats good of dji paladin. Magsky you should get a respone within 3-6 days
2018-2-20
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DJI Elektra
DJI team
Hong Kong
Offline

Thanks for your patience. Please inform us if you have doubts toward the case. Have a nice day!
2018-2-20
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