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Dji Mavic Air Flyaway
2609 10 2018-2-20
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Mstarefoss
lvl.1
Flight distance : 10686 ft
Norway
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Hi Guys!
Has anyone noticed something wrong with their DJI Mavic Air drone? Yesterday my drone just started controlling itself, and crashed into a tree. The weather was perfect, and only 1 m/s wind. When the drone was crashing it had a speed of 60 km/h. I´m happy that nobody got hurt. I did not have it in sports mode either. I tried to use the controller to get control over the drone, but it did not react. I have the flightlog that I can share with you. Please check the link below.





2018-2-20
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DH_Pilot
Captain
Flight distance : 3301621 ft
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Slovakia
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According to my opinion this is pure product defect/issue. I would contact DJI support on this and if drone is damaged requesting replacement and also root cause why this happened.
2018-2-21
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Mstarefoss
lvl.1
Flight distance : 10686 ft
Norway
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DH_Pilot Posted at 2018-2-21 00:43
According to my opinion this is pure product defect/issue. I would contact DJI support on this and if drone is damaged requesting replacement and also root cause why this happened.

I have contact support, and the Mavic Air is sent to Netherlands. The drone has a lot of damage, so I hope they think this is a defect product as well.
2018-2-21
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LoSBoL
First Officer
Flight distance : 666483 ft
Netherlands
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Ouch......
2018-2-21
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ggeorgis
Second Officer
Greece
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Hope everything gets sorted out...please do keep us updated...
2018-2-21
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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Sorry for your accident! Would you mind to upload your flightrecord to this site http://www.phantomhelp.com/LogViewer/Upload/  and share the link with us? You'll find the flightrecord on your mobile device in a DJI subfolder.
2018-2-21
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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Wow - sorry to see that. Definitely some sort of malfunction - ship it back and fingers crossed on a brand new replacement.
2018-2-21
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hallmark007
Captain
Flight distance : 9812789 ft
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Sweden
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Looking at your flight video it’s difficult to see what went wrong certainly doesn’t look like it was your fault. Might help to go with Watchbergers advice and put up your flight log.
2018-2-21
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DJI Susan
Administrator
Online

Sorry to hear the crash. Could you leave your case number here? We'll check the current status and keep follow up.
2018-2-21
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blackcolby
New
Flight distance : 2657 ft
United States
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This absolutely has just happened to me as well. The Air completely took control of itself and I had to manual swipe to send it back home - so it overrode the error but once it was directly above me, it shot sideways one last time and into some trees.  This happened two days ago, I'll be uploading flightlog info to DJI later this evening.
2018-7-18
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DJI Susan
Administrator
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blackcolby Posted at 2018-7-18 13:09
This absolutely has just happened to me as well. The Air completely took control of itself and I had to manual swipe to send it back home - so it overrode the error but once it was directly above me, it shot sideways one last time and into some trees.  This happened two days ago, I'll be uploading flightlog info to DJI later this evening.

Sorry to read the accident. Please kindly contact our support and start a case: https://www.dji.com/support If the unit is under warranty period, we'll arrange data analysis and offer you a proper solution. If there is any further question, feel free to contact us.
2018-7-19
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