I only have a receipt for a serious issue reported 6 days ago.
Request 996547

Flew way past 1640 feet (500m) altitude.
1919 feet (585m) before I regained control.
The Spark gained this altitude with NO INPUT past 1640 until I realized it continued upward at 1700ft
No input helped stop until 1919 feet and I do not remember the input sequence I used (panic mode).

Hi, there. In your case, I would recommend you export the flight data and the black box for analysis. You can upload it to dropbox and post the link here. Thanks for your support.

Here you go
Blach Box share

Please note that after I filed the trouble ticket, an additional issue has come up.
In Sport Mode, the motors continuously surge and recede in power.

DJI Elektra Posted at 2018-2-21 19:30
Hi, there. In your case, I would recommend you export the flight data and the black box for analysis. You can upload it to dropbox and post the link here. Thanks for your support.

Here you go
Black Box share

Please note that after I filed the trouble ticket, an additional issue has come up.
In Sport Mode, the motors continuously surge and recede in power.

pmshop Posted at 2018-2-22 06:34
Here you go
Black Box share

Received with thanks! I'll forward to our engineers for analysis. We'll come back as soon as there is an update.

pmshop Posted at 2018-2-22 06:34
Here you go
Black Box share

I just got an update from our engineers that they need flight data to analysis as well. The link you offered is the Black Box only. Could you refer the first part of the tutorial video and export the whole file for analysis? Thanks so much!

DJI Susan Posted at 2018-2-23 01:35
I just got an update from our engineers that they need flight data to analysis as well. The link you offered is the Black Box only. Could you refer the first part of the tutorial video and export the whole file for analysis? Thanks so much!

Here you go
Flight Record

pmshop Posted at 2018-2-23 03:33
Here you go
Flight Record

Hi there, thank you for your cooperation, but, we need the flight data instead of the flight record. Please refer to the first part of the tutorial on 2#. Thank you so much.

DJI Thor Posted at 2018-2-23 23:34
Hi there, thank you for your cooperation, but, we need the flight data instead of the flight record. Please refer to the first part of the tutorial on 2#. Thank you so much.

And here is the FC Data.
FC Data

Only thing is, I did not see one flight in there that matched the flight time exactly.
But judging by other flight times, this should be the file.

**UPDATE** Just FYI, I might be sending this Spark in with an additional issue: Request 984948

pmshop Posted at 2018-2-24 10:30
And here is the FC Data.
FC Data

Well received, thanks so much! This has been forwarded to our engineers for analysis. We'll keep follow up as well. Thanks for your patience.

DJI Susan Posted at 2018-2-24 23:15
Well received, thanks so much! This has been forwarded to our engineers for analysis. We'll keep follow up as well. Thanks for your patience.

This support request being combined with request 984948 under CAS-1505927-P4F3J6

pmshop Posted at 2018-2-25 17:14
This support request being combined with request 984948 under CAS-1505927-P4F3J6

Thanks for the case number, our engineers are also reviewing your data log, we will keep you updated once we hear from them.

DJI Mindy Posted at 2018-2-26 03:11
Thanks for the case number, our engineers are also reviewing your data log, we will keep you updated once we hear from them.

Thanks.

Still waiting on the shipping label they said they would provide...

pmshop Posted at 2018-2-27 05:32
Thanks.

Still waiting on the shipping label they said they would provide...

We are sorry to have kept you waiting, the case has been forwarded to our support team to send shipping label to you as soon as possible.
Our engineers have checked your log and also suggested to send in for further diagnosis, hope you will receive the shipping label very soon, appreciate your patience.

DJI Mindy Posted at 2018-2-27 19:36
We are sorry to have kept you waiting, the case has been forwarded to our support team to send shipping label to you as soon as possible.
Our engineers have checked your log and also suggested to send in for further diagnosis, hope you will receive the shipping label very soon, appreciate your patience.

Label printed and dropped off at the UPS store - Thanks all!

pmshop Posted at 2018-2-28 10:52
Label printed and dropped off at the UPS store - Thanks all!

You are welcome. We'll update on our website if there is any update. You can check the status here: https://repair.dji.com/en/support/RepairTrace

DJI Susan Posted at 2018-3-1 01:25
You are welcome. We'll update on our website if there is any update. You can check the status here: https://repair.dji.com/en/support/RepairTrace

ARE YOU KIDDING ME???
THE EMAIL WITH THE SHIPPING LABEL (Feb 28 9:34am) THAT FOLLOWED (Feb 28 7:59am) EMAIL IS THE WRONG ADDRESS AS WELL!!!

THE STATUS IS: EXCEPTION The street number is incorrect. This may delay delivery. We're attempting to update the address.

FIX IT NOW!!!

Tracking number 1ZX902W99093433219

pmshop Posted at 2018-3-1 10:03
ARE YOU KIDDING ME???
THE EMAIL WITH THE SHIPPING LABEL (Feb 28 9:34am) THAT FOLLOWED (Feb 28 7:59am) EMAIL IS THE WRONG ADDRESS AS WELL!!!

According to the tracking, the address has been modified. Please wait for the update. Thank you.

DJI Thor Posted at 2018-3-1 22:15
According to the tracking, the address has been modified. Please wait for the update. Thank you.

Should arrive tomorrow...I will report back.

pmshop Posted at 2018-3-7 14:17
Should arrive tomorrow...I will report back.

No problem, please let us know if there are any other issues.

DJI Mindy Posted at 2018-3-7 20:07
No problem, please let us know if there are any other issues.

Received it today and it flies very well.
I noted the new main board was replaced and had I had to activate.
Did my my new serial number get transferred to my DJI Care Refresh for the Alpine White?

pmshop Posted at 2018-3-8 20:59
Received it today and it flies very well.
I noted the new main board was replaced and had I had to activate.
Did my my new serial number get transferred to my DJI Care Refresh for the Alpine White?

Glad to know it works fine, the DJI care Refresh should have been transferred, please check the status here: https://repair.dji.com/en/djicare/coverage
If not, please send email to djicare@dji.com for further assistance.