Sadly my newly purchased DJI Spark fell onto the concrete floor accidentally and ended up taking damage to the arm and the LED Cap came off. I didn't attempt to fly it after that happened due to not knowing if there was any other damage. I went online to fill out the info needed for the repair and the DJI Care Refresh came up and I opted for that due to the turnaround time being a bit faster. I have sent the Spark via over night shipping. I'm currently working on a project for work that involves capturing some footage and well the Spark is a no go at the moment.

I'm reaching out to see if there is anyway that DJI can possible expedite the replacement a bit faster? I'm willing to pay for the additional shipping charges.

I greatly appreciate any help that may be provided thank you.


Wth Regards,

Joe

Hey Joe, could you leave your case number here? We'd like to check the current status and see whether we can help.

DJI Susan Posted at 2018-2-21 18:06
Hey Joe, could you leave your case number here? We'd like to check the current status and see whether we can help.

Thanks so much for looking into this for me. Here is the case number CAS-1491010-G7L9M4

Oneind732 Posted at 2018-2-21 18:10
Thanks so much for looking into this for me. Here is the case number CAS-1491010-G7L9M4

Received with thanks! I've forwarded to the designated team to take it as the priority once the package arrived. We'll keep an eye on this as well.

DJI Susan Posted at 2018-2-21 18:28
Received with thanks! I've forwarded to the designated team to take it as the priority once the package arrived. We'll keep an eye on this as well.

Thanks Susan I really appreciate that. I have the link here for the FedEx Tracking and it was received yesterday February 21st at 12pm PST. This is the tracking number for the overnight delivery I sent. 771520017117

Oneind732 Posted at 2018-2-22 10:31
Thanks Susan I really appreciate that. I have the link here for the FedEx Tracking and it was received yesterday February 21st at 12pm PST. This is the tracking number for the overnight delivery I sent. 771520017117

I just checked the case status again, the package has been shipped via UPS, and I'll PM you the tracking number later. Hope you will receive it soon.