Why doesnt DJI have a toll free number?
1045 3 2018-2-21
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fans034eaa57
lvl.2
Canada
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I may be mistaken, but I'm pretty sure im going to get a nice long distance charge for the pointless 30 minute call I had today with DJI support. I have the infamous focus issue on my MP on the left side of the video, and support was adament that i try to recalibrate the camera/vps via assistant 2. Im in canada and just realized that the 818 number is not toll free. You'd think for a company that makes millions of dollars they'd be able to provide their customers with a toll free number.
2018-2-21
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DJI Susan
Administrator
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Hi there, may I know what's the current version of the aircraft and controller? Please try to reset the camera settings to check whether it helps. If still no luck, please kindly start a case and send it in: https://www.dji.com/support
2018-2-21
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fans034eaa57
lvl.2
Canada
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everythings up to date and ive done every calibration possible...
2018-2-21
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DJI Susan
Administrator
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fans034eaa57 Posted at 2018-2-21 19:50
everythings up to date and ive done every calibration possible...

Sorry about this. Please refer the above link and start a case to send the unit in, the local team will take care once arrived. Appreciate your understanding.
2018-2-21
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