Mesut Kaya
lvl.1
Flight distance : 44301 ft
Mexico
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DJI Thor Posted at 2018-2-23 20:34
Thank you for your update, after checking the case, according to the data you provided, the record ended up without any abnormal of the drone, as you had posted the last moment above, we're not able to verify what happened afterwards. Considering this special situation, we provided you with the best offer based on after-sales policy. But if there was a video cache of that accident reserved, please kindly provide it to us. We would like to forward to our engineers to check again. If there is no other helpful data that we can refer to, we might not be able to provide the further help. Thank you.
Thank you again for looking into my case! Unfortunately I can't provide more evidence, since there is no way (at least for me) to get the drone back. I don't know if it helps, but here is a link to my RC's data, that I've exported with the DJI Assistant 2
RC Data
And (just for fun) a photo of me, looking for my drone
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