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Spark video mode won't work
5478 27 2018-2-26
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Texas Tornado
lvl.4
Flight distance : 1697526 ft
United States
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When my Spark was new while in the photo mode all I had to do was click on the video button on the remote to transfer to the video mode.  Now it hangs in the photo mode and won't switch to the video mode.  Anyone have any suggestions?  I am using an iPhone X running IOS 11.2.6.  My DJI GO4 app is using the latest update 4.2.6.  Aircraft fimware 01.00.0900.  R/c version 01.00.0400.
2018-2-26
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dj_dread
Captain
Flight distance : 648399 ft
Romania
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Do you have an SD card plugged into Spark?
2018-2-26
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Texas Tornado
lvl.4
Flight distance : 1697526 ft
United States
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dj_dread Posted at 2018-2-26 16:11
Do you have an SD card plugged into Spark?

Dj_dread yes I had an SD card in the Spark.  I removed it then reinserted it.  Everything works fine as of now, but it wasn’t in flight just now.  Earlier today I was flying but it wouldn’t work.  Thanks for your help.
2018-2-26
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Texas Tornado
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dj_dread Posted at 2018-2-26 16:11
Do you have an SD card plugged into Spark?

Why did the pictures I took today appear on the SD card but it wouldn’t let me take video?
2018-2-26
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Cookster670
First Officer
Australia
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were you in quickshot mode ?  That can stop you using video functions

I was flying around and couldn't work out why I couldn't get into quickshot mode, and then worked out it was because I was in sports mode.

So you probably need to check what mode you are in if certain functions don't work.
2018-2-26
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davidmartingraf
Captain
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United States
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You should do a factory restore of your settings or reflash your firmware.
2018-2-26
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Gunship9
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United States
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Are you in gesture mode?  That will not switch to video until you go to normal mode or another intelligent modes.
2018-2-26
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Texas Tornado
lvl.4
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Gunship9 Posted at 2018-2-26 17:17
Are you in gesture mode?  That will not switch to video until you go to normal mode or another intelligent modes.

I usually launch my Spark with palm launch then after it hovers I use the remote to control the Spark.  Do I have to cancel my gesture mode after palm launch?
2018-2-26
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Texas Tornado
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Cookster670 Posted at 2018-2-26 16:58
were you in quickshot mode ?  That can stop you using video functions

I was flying around and couldn't work out why I couldn't get into quickshot mode, and then worked out it was because I was in sports mode.

No I wasn’t in the quick shot mode.  However I did turn on the tripod mode.  Thanks for your help.
2018-2-26
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Texas Tornado
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davidmartingraf Posted at 2018-2-26 16:59
You should do a factory restore of your settings or reflash your firmware.

David, how do I do that?  Thanks for your help.
2018-2-26
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davidmartingraf
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Texas Tornado Posted at 2018-2-26 17:29
David, how do I do that?  Thanks for your help.

You need to download DJI Assistant from DJI's website and plug your drone into your PC. It will give you a prompt to reflash or restore back to an earlier firmware.
2018-2-26
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Texas Tornado
lvl.4
Flight distance : 1697526 ft
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Gunship9 Posted at 2018-2-26 17:17
Are you in gesture mode?  That will not switch to video until you go to normal mode or another intelligent modes.

Thanks for your help
2018-2-26
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Texas Tornado
lvl.4
Flight distance : 1697526 ft
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davidmartingraf Posted at 2018-2-26 17:30
You need to download DJI Assistant from DJI's website and plug your drone into your PC. It will give you a prompt to reflash or restore back to an earlier firmware.

I already have the assistant on my computer.  Thanks for your help.
2018-2-26
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LouisP
Captain
Flight distance : 41952 ft
United States
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Mine has been doing weird things like that lately... sometimes a quick switch to sport mode and back gets it working .. almost like it is in one of the intelligent modes or something.  Once, I could not figure out how to get it to switch to picture mode no matter what so I landed and re-started the spark and then all was fine.  Two other times it was recording video from the moment I powered it on.. but I put that down to I might have accidentally hit the record button on the remote.  
2018-2-26
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davidmartingraf
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Texas Tornado Posted at 2018-2-26 17:44
I already have the assistant on my computer.  Thanks for your help.

Yeah you just need to go through the reflash to see if that helps.
2018-2-26
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DJI Elektra
DJI team
Hong Kong
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Texas Tornado Posted at 2018-2-26 17:44
I already have the assistant on my computer.  Thanks for your help.

Texas, please keep us updated, here is the video for flashing the firmware of DJI Assistant 2. If the problem remains, please provide a screenshot, I will forward it to our engineers for further check.
2018-2-26
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Texas Tornado
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LouisP Posted at 2018-2-26 18:09
Mine has been doing weird things like that lately... sometimes a quick switch to sport mode and back gets it working .. almost like it is in one of the intelligent modes or something.  Once, I could not figure out how to get it to switch to picture mode no matter what so I landed and re-started the spark and then all was fine.  Two other times it was recording video from the moment I powered it on.. but I put that down to I might have accidentally hit the record button on the remote.

Glad to hear that I'm not the only one having the problem.  Thank you for your input.  Good luck on figuring out what's wrong with yours.
2018-2-26
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Texas Tornado
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davidmartingraf Posted at 2018-2-26 18:34
Yeah you just need to go through the reflash to see if that helps.

I will try that.  Thanks
2018-2-26
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Texas Tornado
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DJI Elektra Posted at 2018-2-26 19:04
Texas, please keep us updated, here is the video for flashing the firmware of DJI Assistant 2. If the problem remains, please provide a screenshot, I will forward it to our engineers for further check.
https://www.youtube.com/watch?v=1Psa4hAImKw

Elektra, I have a question for you.  I noticed on the charging hub it has a micro USB connection for updating the hub. Are you aware of any updated to the charging hub and how do I update the charging hub with the DJI Assistant 2?  Also thank you for your help and input.
2018-2-26
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davidmartingraf
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Texas Tornado Posted at 2018-2-26 22:41
I will try that.  Thanks

I hope it works.
2018-2-27
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Gunship9
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Texas Tornado Posted at 2018-2-26 17:25
I usually launch my Spark with palm launch then after it hovers I use the remote to control the Spark.  Do I have to cancel my gesture mode after palm launch?

Yes, you have to switch back to normal mode.  I launch the same way as you and have no ability to video while the Spark is using the camera for gesture tracking.
2018-2-27
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JMR58
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Gunship9 Posted at 2018-2-27 09:00
Yes, you have to switch back to normal mode.  I launch the same way as you and have no ability to video while the Spark is using the camera for gesture tracking.

This solved the same problem as OP for me, no video while in gesture Mode...Thank you!
2018-2-27
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DJI Elektra
DJI team
Hong Kong
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Texas Tornado Posted at 2018-2-26 22:49
Elektra, I have a question for you.  I noticed on the charging hub it has a micro USB connection for updating the hub. Are you aware of any updated to the charging hub and how do I update the charging hub with the DJI Assistant 2?  Also thank you for your help and input.

Texas, you don't need to upgrade the charging hub now. We will inform users if the charging hub releases new firmware. Thanks for your attention.
2018-2-27
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dj_dread
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Romania
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JMR58 Posted at 2018-2-27 09:55
This solved the same problem as OP for me, no video while in gesture Mode...Thank you!

you can record video while in gesture mode.
in my case, launching Spark with remote and starting video recording. landing Spark. then pick it up and double tap the battery to start face recognition. video is still on and palm control does its job.
just tested it.
2018-3-5
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Navy 61
lvl.3
Canada
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I had the same problem with mine, I also have an iPhone X.  What I did is I forced close all the apps that were open including DJI Go 4 and open it and everything went back to normal I'm using version 11.2.6
2018-3-5
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JMR58
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dj_dread Posted at 2018-3-5 15:05
you can record video while in gesture mode.
in my case, launching Spark with remote and starting video recording. landing Spark. then pick it up and double tap the battery to start face recognition. video is still on and palm control does its job.
just tested it.

Good to know this work around! Thank you
2018-3-5
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Texas Tornado
lvl.4
Flight distance : 1697526 ft
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dj_dread Posted at 2018-3-5 15:05
you can record video while in gesture mode.
in my case, launching Spark with remote and starting video recording. landing Spark. then pick it up and double tap the battery to start face recognition. video is still on and palm control does its job.
just tested it.

Thank you for your help
2018-3-6
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Texas Tornado
lvl.4
Flight distance : 1697526 ft
United States
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Navy 61 Posted at 2018-3-5 17:27
I had the same problem with mine, I also have an iPhone X.  What I did is I forced close all the apps that were open including DJI Go 4 and open it and everything went back to normal I'm using version 11.2.6

I will try that.  Thanks for your help.
2018-3-6
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