Hi

I got my mavic pro in but I am having issues with it. So I am going to exchange from where I bought it from.

My question is how do I change my dji refresh to the new serial number?

Thanks

Sorry to know you are having issues with the brand new drone, once your dealer replaces it for you, please send email to djicare@dji.com with the serial number of the old and new drone and the proof of return, the team will help you out.

DJI Mindy Posted at 2018-2-27 18:21
Sorry to know you are having issues with the brand new drone, once your dealer replaces it for you, please send email to  with the serial number of the old and new drone and the proof of return, the team will help you out.

I would assume proof of return would be the new receipt ?

drone_user Posted at 2018-2-27 19:24
I would assume proof of return would be the new receipt ?

Your dealer should know that, we just need the proof of exchange, whatever you get from your dealer, please send it to djicare@dji.com, the team will assist. Thank you.

I just email it and yes the receipt does say exchange s/n and new s/n

drone_user Posted at 2018-2-27 19:54
I just email it and yes the receipt does say exchange s/n and new s/n

That is great, the team will reply your email as soon as possible once they are on duty, appreciate your patience.

DJI Mindy Posted at 2018-2-27 20:10
That is great, the team will reply your email as soon as possible once they are on duty, appreciate your patience.

no problem sounds good should I wait to hear back from them before I updated firmware?

I guess I better wait I wanted to play with the simulator

drone_user Posted at 2018-2-27 21:09
I guess I better wait  I wanted to play with the simulator

That is OK, you can update the firmware and our support will get it sorted out for you soon.

ok I will active it and updated firmware  they did email me back and said:

Nevertheless, I have forwarded the request to transfer the plan to the respective department as this is beyond our empowerment to work on. A notification shall be sent to you once the plan will be transferred to your replacement drone. You may follow-up in the next 24-48 hours.

just to let you know

Thanks

drone_user Posted at 2018-2-28 00:52
ok I will active it and updated firmware  they did email me back and said:

Nevertheless, I have forwarded the request to transfer the plan to the respective department as this is beyond our empowerment to work on. A notification shall be sent to you once the plan will be transferred to your replacement drone. You may follow-up in the next 24-48 hours.

May I have the email ticket number so that I can keep following up your request? Thank you.

yes its 1011511

Thanks

Thanks they got it switch over   thanks for the help