Hi guys,

today i experienced some display problems with my Cendence.
During start up all appears normal. After the drone is connected the display looks like that their is a stripe in the lower part, please see image
Somebody any idea how this issue can be resolved?

Thanks a lot for support

Ralph

Sorry for your problem. IMO it appears to be a hardware problem. You could try refreshing the FW on the Cendence first... and see if this corrects it. I would guess the LCD screen is problematic and will need replacement by DJI repair. Open a ticket with DJI service

Rich

Hi Ralph, this is normal, my Cendence also has the grey stripe in the display screen below.

RichJ53 Posted at 2018-2-27 20:50
Sorry for your problem. IMO it appears to be a hardware problem. You could try refreshing the FW on the Cendence first... and see if this corrects it. I would guess the LCD screen is problematic and will need replacement by DJI repair. Open a ticket with DJI service

Rich

Hi Rich, thanks for your input, but this should be normal, could you please help to verify again with your Cendence? Thank you.

Hi,

@mindy we are using now the Cendence for a couple of months' and it was for sure full black before.
I try to reinstall the firmware, so that we are anyhow on the safe side.
Thanks for support Mindy and Rich

Casull Posted at 2018-2-28 05:06
Hi,

@mindy we are using now the Cendence for a couple of months' and it was for sure full black before.

Casull

I apologize for give you bad information regarding your Cendence Remote. I was basing my comments on memory and should have turned on my system to verify what I was saying.
Mindy is correct, the screen you are seeing is normal and I am so sorry for providing misinformation.
I turned on my Cendence and connected it to my Inspire 2. here are the screenshots showing my system.
Rich

DJI Mindy Posted at 2018-2-28 01:51
Hi Rich, thanks for your input, but this should be normal, could you please help to verify again with your Cendence? Thank you.

Hi Mindy,
Upon checking my Cendence, you were correct regarding this is a normal screen. I was going from memory and not looking at my Cendence.

I am sorry for any confusion that I have caused.

PS, I am on the latest FW version.


Rich

Rich,

thanks a lot for your support, really apriciated, we will leave like it is

Cheers Ralph

Is it someone out there who fix dji x5s camera

Casull Posted at 2018-2-28 19:01
Rich,

thanks a lot for your support, really apriciated, we will leave like it is

Hi Ralph

I am glad you saw my new post and your Cendence should be just fine....   sorry again for the confusion. I am really enjoying the way my Cendence is performing so far and very happy with the features. Although not much happening right now because of weather.

Rich

RichJ53 Posted at 2018-2-28 09:39
Hi Mindy,
Upon checking my Cendence, you were correct regarding this is a normal screen. I was going from memory and not looking at my Cendence.

That is fine, Rich, I made mistake too, thanks for your verification.

fans3e014b82 Posted at 2018-2-28 19:30
Is it someone out there who fix dji x5s camera

Can you please be more specific about the issue your are referring too? We will see if we can help.

Can you change the parameters on the Cendence Remote from metric to imerial?  If so, how do you do that?