Hi
I am trying to change my shipping address to Australia but it wont let me
It is currently set to United States and its greyed out so it cant be modifed

can you assist?

Thanks

Giles Coley

you can select your region

Hi Giles, as 2# mentioned, you can change the country on the right upper corner, select Australia, then you can input the Australia address.

thanks. helped me out but how stupid is that selection. On the phone it's in the footer and also the purchase and account information are linked to the region.

djiuser_f5pJ4RRBV9mn Posted at 10-3 19:56
thanks. helped me out but how stupid is that selection. On the phone it's in the footer and also the purchase and account information are linked to the region.

Hello thank you for reaching out. You could choose your country/region first. After that, the website will be default into the one you chose when you enter this website again in the future. Thanks.

Hi DJI Susan, I’m having the same issue. Apparently I only have 48 hours to activate this and I don’t want to miss out. So how do I change this to Australia?

So I can get it in time.

Thanks

djiuser_a2rxPw00ZWPd Posted at 10-10 18:16
Hi DJI Susan, I’m having the same issue. Apparently I only have 48 hours to activate this and I don’t want to miss out. So how do I change this to Australia?

So I can get it in time.

Hi there, may I know your if you mean you would like to purchase the DJI Care service for your device?

You could go to the website, https://store.dji.com/au?site=brandsite&from=nav . If the country/region does not show as Australia, please change it on the page on top of the right side. Thanks.

I’ve got the same problem it won’t let me change to uk. Tried it on laptop and phone. It will not let me click either

Grace Lawton Posted at 12-25 07:17
I’ve got the same problem it won’t let me change to uk. Tried it on laptop and phone. It will not let me click either

Hi, there. We apologize for any inconvenience this has caused. Could you please try a different browser and first select your country/region? Thank you.

Same here! There’s no option anywhere on the page during checkout to change the region/country. Am I missing something?  My issue is while trying to purchase care refresh while using the controller where the app is built into the controller. Thanks.

djiuser_mKmp2Rldr7nl Posted at 12-25 14:45
Same here! There’s no option anywhere on the page during checkout to change the region/country. Am I missing something?  My issue is while trying to purchase care refresh while using the controller where the app is built into the controller. Thanks.

Hello there, if you are using the app inside the controller to view the DJI Store, please change the country on the main page/first page of the entry, tap DJI Store > tap the three dashes on the upper left > scroll down the navigator to the bottom > change the country to United Kingdom as an example.
Then you can check out with a UK address. Hope this helps.