Hi All,
I'm having some problems since last update of DJI GO App. It started when i couldn´t use my drone with the option "point of interest". When i tried to use it, the application crashed.

I decided to uninstall the app and install it again. The problem was to worse. Now, i can`t open the app neither my Ipad nor my Iphone.
I cleaned them and restart them to default settings. Nothing works.

Has anyone the same problem?. Do you know how to solve it?.

These are all the versions about drone and iOS:
Ipad Air 2 with iOS 11.2.6
Iphone 6S with iOS 11.1.2
DJI GO v3.1.28
Aircraft v1.11.20
Remote control v1.9.3

Thanks in advance.
Regards.

Sorry, i explained myself badly.

The application still opening after reinstalling all (app and/or iOS), but the problem remains with the "point of interest". The application crashes again and again when i select this option and i need to restart it again. This is very painful when i'm flying my drone.
Regards

Does it happen on both devices?

ALABAMA Posted at 2018-2-28 07:24
Does it happen on both devices?

Yes, it happens on both...

Looks like reinstalling the app would have helped maybe.  May be a bug.  

ALABAMA Posted at 2018-2-28 07:55
Looks like reinstalling the app would have helped maybe.  May be a bug.

I think so. That's the reason why i reinstalled not only the DJI GO app, but also the iOS on both devices. But it didn´t work.

And that is why i'm here asking about that. Is there any issue related to that functionality?.
Can anyone help me please?.

Thanks.

Regards.

Hi all,

Anyone could help me?. Has nobody the same problem?.

fans9fb23dbb Posted at 2018-3-2 00:56
Hi all,

Anyone could help me?. Has nobody the same problem?.

Have the same problem with 3.1.28 iOS . See my 3 Mar post

Hi there, just to verify, does the issue only appears when launching POI, right? Could you refer below and export the crash log for analysis? Thanks in advance!

iTools>Toolbox>Advanced features>Crash Log

DJI Susan Posted at 2018-3-4 23:32
Hi there, just to verify, does the issue only appears when launching POI, right? Could you refer below and export the crash log for analysis? Thanks in advance!

iTools>Toolbox>Advanced features>Crash Log

Hi,

First of all, thanks for your response.

Yes, that's it!. Just in that moment, the application crashes and i need to reopen the app again. I don't have the log now (i reinstalled the app and i lost that log). But as soon as i test it again, i will share the log with all of you. The weather is not so good now and i can't go out with the drone...

TACdrop Posted at 2018-3-4 13:32
Have the same problem with 3.1.28 iOS . See my 3 Mar post

Hi TACdrop,

Can you add the link to that post?.

Thanks!

fans9fb23dbb Posted at 2018-3-5 05:29
Hi TACdrop,

Can you add the link to that post?.

https://forum.dji.com/forum.php? ... 6orderby%3Ddateline

if i was a app developer i will re do the app for IOS it crashes for me too

if you are running ok this mode in another previous version .... just rolll back version till the prob be solved ;)

Nebicaneser Posted at 2018-3-5 09:59
if you are running ok this mode in another previous version .... just rolll back version till the prob be solved ;)

How can i do that in a iOS system?. The app was updated automatically. And now, if i try to download it, i download the last version...How can i download the previous version?

fans9fb23dbb Posted at 2018-3-6 00:32
How can i do that in a iOS system?. The app was updated automatically. And now, if i try to download it, i download the last version...How can i download the previous version?

DJI Susan Posted at 2018-3-4 23:32
Hi there, just to verify, does the issue only appears when launching POI, right? Could you refer below and export the crash log for analysis? Thanks in advance!

iTools>Toolbox>Advanced features>Crash Log

Hi DJI Susan,

As you said, i have tested it and i send attached to this reply my log.

Thank you for your time. Hope this hepls to solve my problem.

Regards.

fans9fb23dbb Posted at 2018-3-7 08:31
Hi DJI Susan,

As you said, i have tested it and i send attached to this reply my log.

Received with thanks! I've forwarded to our engineers for review. We will come back as long as there is an update.

DJI Susan Posted at 2018-3-9 00:08
Received with thanks! I've forwarded to our engineers for review. We will come back as long as there is an update.

Hi DJI Susan,
Is there any news about this?

This issue was fixed in next version,thanks for your information .

AidanKless Posted at 2018-3-14 17:44
This issue was fixed in next version,thanks for your information .

Thanks!

Any idea about when will it be released?

fans9fb23dbb Posted at 2018-3-15 03:09
Thanks!

Any idea about when will it be released?

20# is the reply from our engineers. They are working on the new version, will release as soon as it is ready. Thanks for your patience.

DJI Susan Posted at 2018-3-15 03:31
20# is the reply from our engineers. They are working on the new version, will release as soon as it is ready. Thanks for your patience.

Hi DJI Susan,

I have installed the DJI GO version 3.1.30 in my Ipad Air 2 and the same problem persists. POI option is not working... When you try to activate it, the application closes unexpectedly.

Is it supposed that this new version fixes the problem?. Do you still working on it?.

Please, let me know.

Thanks.

fans9fb23dbb Posted at 2018-3-24 02:34
Hi DJI Susan,

I have installed the DJI GO version 3.1.30 in my Ipad Air 2 and the same problem persists. POI option is not working... When you try to activate it, the application closes unexpectedly.

Received with thanks! I'll double check with our engineers and will come back later.

The issue will be fixed in 3.1.31. It will be released soon.

fans9fb23dbb Posted at 2018-3-24 02:34
Hi DJI Susan,

I have installed the DJI GO version 3.1.30 in my Ipad Air 2 and the same problem persists. POI option is not working... When you try to activate it, the application closes unexpectedly.

Update: Thanks for your patience. I've double checked this with our engineers this issue will be fixed in the V3.1.31, and 25# is the reply from our engineers.

DJI Susan Posted at 2018-4-1 18:46
Update: Thanks for your patience. I've double checked this with our engineers this issue will be fixed in the V3.1.31, and 25# is the reply from our engineers.

Hi DJI Susan,

I have checked it and i can confirm that now POI functionality is working great!.
Thanks for your time and thanks for being the person to transmit this issue to developers.

Regards.

P.S: Now, this topic can be closed.

fans9fb23dbb Posted at 2018-4-5 06:17
Hi DJI Susan,

I have checked it and i can confirm that now POI functionality is working great!.

We're so happy to hear that you're able to use the POI feature normally now. I'll edit the title as resolved.