Hey team,
I am having issues activating my Mavic Pro software.


I am using iPhone7 -
My DJI account is under sukhanov.i@gmail.com


Please see the error message that I am getting: Activation Failed. Please Retry. Code 1002  

Could you please point me to the right direction to resolve this?


Many thanks in advance

Hello Natski, please try to restart or reinstall the APP to see whether it works. Alternatively, you can change to another recommended mobile device to verify.

DJI Susan Posted at 2018-2-28 22:11
Hello Natski, please try to restart or reinstall the APP to see whether it works. Alternatively, you can change to another recommended mobile device to verify.

Hey Susan,

thank you for getting back to me.

I have already tried doing the following troubleshooting:

- tried different active DJI accounts
- tried different networks
- tried to reinstall the application
- tried a different mobile device
- tried to restart everything

I have already spent several hours with technical support, as well as researching on forums about this problem, is there anything else I can do to try and activate my copter? So far everything I have tried has been unsuccessful.

Natski Posted at 2018-3-1 06:31
Hey Susan,

thank you for getting back to me.

Same here!!!

I Can't believe I can't activate my Mavic that just arrived : Code error 1002???

I did everything correctly...

Please help

Natski Posted at 2018-3-1 06:31
Hey Susan,

thank you for getting back to me.

Sorry for the late response. Could you PM me the aircraft SN? I'd like to check the exact status.

Sisco64200 Posted at 2018-3-1 15:45
I Can't believe I can't activate my Mavic that just arrived : Code error 1002???

I did everything correctly...

Sisco, we've replied your post and nice to know you have activated it successfully: https://forum.dji.com/thread-138410-1-1.html Enjoy it and happy flying!

Update: I've received your message in PM, and sorry to tell you that the drone is one of the stolen products. Please kindly contact the seller and ask for the refund asap, thanks!

Hey Susan, that is really strange - I contacted your support via Facebook page with the same serial number and it says the drone is activated on their end. May I ask whether you guys are using the same system or why is the information different on both your ends? Is there anything I can do to use my drone? It is a little ridiculous that I have a piece of gadget and just because it is reported as stolen I am unable to use it Please point me to the right direction here...

DJI FAIL CODE 1002