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Interal fan rubbing? (Mavic Air)
1383 17 2018-2-28
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fansa18099c8
lvl.2
Flight distance : 62 ft
Canada
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Just recieved a new Mavic Air yesterday and noticed a grinding / rubbing sound from the fan when the drone is tilted to the side. Anyone else having this issue? Is it common / normal? It seems to get worse the longer it is on / the faster the fan goes.

Video: https://www.dropbox.com/s/l7fsubwpcch8oie/IMG_9476.MOV?dl=0

2018-2-28
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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This does not sound normal. I would recommend to send it in.
2018-2-28
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GoldenSun
Captain
Flight distance : 681903 ft
Poland
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It certainly sounds like there's something wrong!
2018-3-1
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fansa18099c8
lvl.2
Flight distance : 62 ft
Canada
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Thanks for the replies. Yeah, I had a feeling this wasn't normal. I spoke with support about the issue and after them treating it like a software issue, they decided to set up a case for me to send it for repairs instead of replacing it with a new one. Considering the drone is only 2 days old and hasn't been taken for any flights, I was a little frustrated with this approach. I know it sounds a little snobbish but I didn't spend a grand to send it in for repairs. It will be returned instead. Maybe I'll wait for the new Mavic...
2018-3-1
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MK
lvl.1
Germany
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I'm not sure about the validity of the previous comments. The fan of my Spark, as well of my first and second Mavic Air grinds when rolling or nodding the drone. The intensity of the sound varies slightly from model to model, but is always present ... it would be nice if perhaps more users could comment on that.
2018-3-2
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fansa18099c8
lvl.2
Flight distance : 62 ft
Canada
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@MK Thanks for the reply! Yeah I too would like to see what others have to say. The first time I noticed it I knew exactly what it was and didn't think much of it until I found other forum posts where people had the same issue and DJI reps told them to send it in for repair.
2018-3-2
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DJI Susan
Administrator

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Thanks for bringing this to our attention. This has been forwarded to our engineers for double check, we'll come back as long as there is an update.
2018-3-4
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fansa18099c8
lvl.2
Flight distance : 62 ft
Canada
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DJI Susan Posted at 2018-3-4 19:12
Thanks for bringing this to our attention. This has been forwarded to our engineers for double check, we'll come back as long as there is an update.

Thank you for looking into this Susan
2018-3-4
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Trehanek
lvl.1

Hong Kong
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Can give the user replacement
2018-3-5
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moritzdittgen
lvl.1
France
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I also experienced this on my Mavic Air, so I issued a replacement.
The new device is slightly less intrusive, though the noise is still there, especially when tilting the drone.
The old one sometimes even emitted a screeching sound, haven't had that on the new one.
I find this noise incredibly annoying, even if you can only here it when it's in idle and not flying...

I had a spark previously, none of these effects on that one, just a fan breeze.
2018-3-6
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fansa18099c8
lvl.2
Flight distance : 62 ft
Canada
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Just an update... I ended up getting my hands on another Mavic Air to determine if this is, in fact, normal, and the new one does NOT make that noise at all. No matter what way I rotate the drone, there is no fan rubbing noise and it runs perfectly.
2018-3-6
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DJI Susan
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fansa18099c8 Posted at 2018-3-6 13:18
Just an update... I ended up getting my hands on another Mavic Air to determine if this is, in fact, normal, and the new one does NOT make that noise at all. No matter what way I rotate the drone, there is no fan rubbing noise and it runs perfectly.

Thanks for keeping us updated. I got the update from our engineers that they'd suggest sending the unit in as well.
2018-3-7
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fansa18099c8
lvl.2
Flight distance : 62 ft
Canada
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DJI Susan Posted at 2018-3-7 00:27
Thanks for keeping us updated. I got the update from our engineers that they'd suggest sending the unit in as well.

I'll have the drone sent in. Thanks for looking into this Susan, I appreciate it!
2018-3-7
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DJI Susan
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fansa18099c8 Posted at 2018-3-7 00:31
I'll have the drone sent in. Thanks for looking into this Susan, I appreciate it!

You are welcome. Feel free to contact us if there are any questions.
2018-3-7
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MartinK7
lvl.1

Germany
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My Mavic Air makes this sound:

https://www.dropbox.com/s/0wc4pu ... g%20fan%20.mp4?dl=0

Should I send it in for repair?

2018-3-7
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DJI Susan
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MartinK7 Posted at 2018-3-7 06:55
My Mavic Air makes this sound:

https://www.dropbox.com/s/0wc4punzpg3nfme/DJI%20Mavic%20Air%20rubbing%20fan%20.mp4?dl=0

I've checked your video, it is normal, no need to send in.
2018-3-9
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fansa66b0e44
lvl.1
Flight distance : 198579 ft
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fansa18099c8 Posted at 2018-3-1 17:33
Thanks for the replies. Yeah, I had a feeling this wasn't normal. I spoke with support about the issue and after them treating it like a software issue, they decided to set up a case for me to send it for repairs instead of replacing it with a new one. Considering the drone is only 2 days old and hasn't been taken for any flights, I was a little frustrated with this approach. I know it sounds a little snobbish but I didn't spend a grand to send it in for repairs. It will be returned instead. Maybe I'll wait for the new Mavic...

I just got Mavic Air and it's exactly the same symptom with you!
How did you handle this? Whom should I contact?
Please let me know detail about it.
2018-6-1
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dfdy
lvl.1
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My Mavic Air started doing this today. I'm quite sure it was not doing it previously, as I would have heard it during compass calibration (which requires a roll of the drone). I hear it during compass calibration now.
9-6 10:34
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