djiuser_kT5NkP5AuEEL
lvl.1
Flight distance : 106450 ft
United States
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DJI Thor Posted at 2018-3-1 23:59
I sympathize with your situation, I had acquired your case number via your email. Could you please tell the specific date of the accident so I can help to tag it in the case log? And the local manager will continue following your case. I will forward the case to the manager and ask them to deal with it asap. Sorry for the difficulties again.
I appreciate your attention DJI Thor and willingness to push this to a Manager. As I stated in my original post, I have verbally asked for this to occur twice. First time a manager named Marquise called me during my work hours and left me a voice message that indicated he had looked at my case and determined that he agrees with the initial findings and that I need to pay for the repair or they will send it back to my home address. Given my lack of interaction with anyone willing to actually speak to me about my case other than stating "I understand your frustration sir, let me escalate your case and have someone get back with you."....This statement is what I am most familiar with dealing with during this whole process.
To answer your question, I called DJI on 23 Jan 18 and initiated the process to return my Spark to your repair facility. I am trying to recall the exact date of the crash, but it would have had to been a day or two prior to the 23rd of Jan. Please let me know if that helps in assisting my case?
Again DJI Thor, I appreciate your efforts and wish I could have spoken to someone early on to have an actual conversation about my mishap rather than having your Customer Service representative only play lip service and offer to escalate my case without ever being able to discuss my case in detail. |
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