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Code error 1002
1807 23 2018-3-2
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Sisco64200
lvl.1
France
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I can't activate my brand new Mavic Pro Platinium...

I did everything I could already and spend hours trying to figure it out. Please help.
2018-3-2
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Sisco64200
lvl.1
France
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2018-3-2
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi there, had you tried to change another internet or another mobile device to activate it? Please try and let me know whether it works. Please keep us updated if the problem persists, thank you.
2018-3-2
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Sisco64200
lvl.1
France
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Yes I did try from iphone X to 6S WIfi and no Wifi same happen
2018-3-2
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DJI Susan
Administrator

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Sisco64200 Posted at 2018-3-2 01:26
Yes I did try from iphone X to 6S WIfi and no Wifi same happen

Thanks for getting back to us. Is there any message of firmware update? If yes, I'll recommend to update the firmware first, and repeat the activation progress. Make sure all devices have been restarted after the firmware update.
2018-3-2
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Sisco64200
lvl.1
France
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2018-3-2
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DJI Elektra
Administrator
China
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In this situation, please tell me the SN number of your drone. Thanks for your support.
2018-3-2
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Sisco64200
lvl.1
France
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The SN is 08QCF14P0214SK
2018-3-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sisco64200 Posted at 2018-3-3 04:36
The SN is 08QCF14P0214SK

Appreciate your case number, but it seems the device has been activated, do you still get the activation message when your power it on?
2018-3-3
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Sisco64200
lvl.1
France
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It is not working showing the same code error ...
2018-3-4
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sisco64200 Posted at 2018-3-4 01:45
It is not working showing the same code error ...

We have escalated the issue to our engineers for further analysis, will keep you updated once I hear from them, we are so sorry for the trouble caused and appreciate your patience.
2018-3-4
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Sleibnitz
lvl.1
Hungary
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Same error!
SN: 0ASDE8R1B1006C
Please help me!
2018-3-4
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Sisco64200
lvl.1
France
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This is ridiculous the waste of time and money....
2018-3-4
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sleibnitz Posted at 2018-3-4 04:35
Same error!
SN: 0ASDE8R1B1006C
Please help me!

Sorry to know you have the same error, we are confirming with our engineers, I will keep you updated as soon as I get any feedback, sorry again for the trouble caused.
2018-3-5
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sleibnitz Posted at 2018-3-4 04:35
Same error!
SN: 0ASDE8R1B1006C
Please help me!

Sorry to have kept you waiting, we are sorry to inform you that your drone is unable to activate due to the following reasons:
It was reported to be stolen during transportation unfortunately. We have already reported this case to the local police and the police has filed the case.
Now both the insurance company and the police are investigating.
Please contact the party who sold the drone to you for refund. Sorry for any inconvenience caused.
2018-3-5
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sisco64200 Posted at 2018-3-4 10:39
This is ridiculous the waste of time and money....

Hi Sisco, please refer to my post in 15# to contact your seller for a refund, we understand your frustration and terribly sorry for the trouble caused, but there is nothing we can do regarding this, your seller should help you out, thanks for your understanding.
2018-3-5
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Sisco64200
lvl.1
France
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My seller is you I order it on dji website. Please send me the address where i should send it back to receive a new ASAP. Please

Best.
2018-3-5
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Sisco64200
lvl.1
France
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[img]It is getting ridiculous... I got no support today to help me through the process of activate my drone. I have tried literally everything that you ask me plus you tell me by mail to send my drone but you never say the address or if you will take care of the shipping. I tried with many androids today, same thing. really frustrating... the drone is brand new, has never take off and will probably never if you are are not taking your responsibility.

2018-3-5
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Sisco64200
lvl.1
France
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2018-3-5
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DJI Susan
Administrator

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I managed to get your order number via the forum info. We've double checked with the designated team, this issue has been addressed out, please restart all devices and activate the drone again to see whether it helps. Feel free to contact us if there is any further issue.

2018-3-5
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Sisco64200
lvl.1
France
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Perfect! I could activate it. Thank you.
2018-3-6
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DJI Susan
Administrator

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Sisco64200 Posted at 2018-3-6 01:06
Perfect! I could activate it. Thank you.

It's really nice to hear this news. Wish you have a good time on flying the drone.
2018-3-6
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jmaddatu
lvl.1
Philippines
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DJI Susan Posted at 2018-3-6 01:42
It's really nice to hear this news. Wish you have a good time on flying the drone.

I have the same problem with my spark. Error 1002. I have tried everything from installing and deeting the app, change of phones (iphone x, iphone 7 plus), ipad pro and android tablet. error 1002 persist. please see attached error and serial number. please help!
2018-3-6
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DJI Susan
Administrator

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jmaddatu Posted at 2018-3-6 05:26
I have the same problem with my spark. Error 1002. I have tried everything from installing and deeting the app, change of phones (iphone x, iphone 7 plus), ipad pro and android tablet. error 1002 persist. please see attached error and serial number. please help! [view_image][view_image]

I've replied you in your own post, please check later: https://forum.dji.com/thread-139159-1-1.html
2018-3-6
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