OSMO MOBILE 2 GLITCHING OUT
1439 15 2018-3-4
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fans7281a1db
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Can anyone help me??  I have had and used it for a month with no issues.  This started today.  Thanks.


2018-3-4
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Oneplus 5t
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France
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That looks serious, I know it would be kinda hard to do, but you could try calibrating it. Maybe by putting one phone in there and starting the calibration on a second phone?
2018-3-5
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DJI Mindy
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We are sorry for the difficulties, it seems there may be hardware issue with your Osmo Mobile 2, please refer to Oneplus 5t's suggestion to calibrate the device, if the issue persists, please contact our support to start a ticket and send it in for further evaluation.
2018-3-5
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kdubya08
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Yep. Same thing is happening to me...
2018-3-5
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fans7281a1db
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Oneplus 5t Posted at 2018-3-5 01:41
That looks serious, I know it would be kinda hard to do, but you could try calibrating it. Maybe by putting one phone in there and starting the calibration on a second phone?

Turned it on and tried again today.  It calibrated, however it is still acting glitchy and has a mind of its own at times.  
2018-3-5
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fans7281a1db
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DJI Mindy Posted at 2018-3-5 02:56
We are sorry for the difficulties, it seems there may be hardware issue with your Osmo Mobile 2, please refer to Oneplus 5t's suggestion to calibrate the device, if the issue persists, please contact our support to start a ticket and send it in for further evaluation.

I am attempting several calibrations tonight.  I will contact you guys when I get time this week.  How long is is the warranty/return policy on these things?
2018-3-5
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fans7281a1db
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kdubya08 Posted at 2018-3-5 21:34
Yep. Same thing is happening to me...

How did you fix it?
2018-3-5
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DJI Mindy
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fans7281a1db Posted at 2018-3-5 21:45
I am attempting several calibrations tonight.  I will contact you guys when I get time this week.  How long is is the warranty/return policy on these things?

Please check the return/replacement policy here. The warranty period of Osmo Mobile 2 (gimbal, handler, battery included) is 12 months. Snipaste_2018-03-07_21-54-29.png
2018-3-7
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fans7281a1db
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Great to know.  I am shipping it to DJI tomorrow so hopefully they can sent a replacement or fix it.  
2018-3-13
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DJI Mindy
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fans7281a1db Posted at 2018-3-13 21:20
Great to know.  I am shipping it to DJI tomorrow so hopefully they can sent a replacement or fix it.

Our repair team will make evaluation when it arrives and then the corresponding resolution will be provided, hope everything goes smoothly and the issue will get sorted out soon.
2018-3-13
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benmaundvisuals
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DJI Mindy Posted at 2018-3-13 22:10
Our repair team will make evaluation when it arrives and then the corresponding resolution will be provided, hope everything goes smoothly and the issue will get sorted out soon.

Shipped back today!  Thank you.
2018-3-17
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PedalingDuo
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benmaundvisuals Posted at 2018-3-17 14:02
Shipped back today!  Thank you.

Any further word or resolution on the Mobile 2?  
2018-3-24
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benmaundvisuals
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PedalingDuo Posted at 2018-3-24 06:51
Any further word or resolution on the Mobile 2?

DJI sent it back to me on Wednesday so I should be getting it next week!  I will let you know if it is fixed!  
2018-3-24
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PedalingDuo
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benmaundvisuals Posted at 2018-3-24 09:09
DJI sent it back to me on Wednesday so I should be getting it next week!  I will let you know if it is fixed!

Good Luck.  Hope it all works.
2018-3-24
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DJI Mindy
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benmaundvisuals Posted at 2018-3-24 09:09
DJI sent it back to me on Wednesday so I should be getting it next week!  I will let you know if it is fixed!

Glad to know the device has been repaired, please keep us updated if there is any other problem.
2018-3-26
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benmaundvisuals
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DJI send me a brand new one....it is charging up now and I will be trying it out tomorrow.  Thanks for the great support, DJI!
2018-3-28
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