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How to download cache videos from Phantom 4 Pro +
4256 18 2018-3-4
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Jack French
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United States
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I went into the city today to record some aireal footage and I had forgot my sd card. So it gave me the option to still record, but all the videos will be stored on the RC's cache. How do I transfer those videos from my RC to my computer?
2018-3-4
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RedHotPoker
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Flight distance : 165105 ft
Canada
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Use a USB cable.


RedHotPoker
2018-3-4
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Jack French
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I tried that. I plugged it in my controller than into my computer. I then swiped down and clicked on "USB connected". I then clicked on the button that says "TURN ON USB STORAGE". After I did that the device popped up on my computer however, I can't seem to find the videos that I had recorded.
2018-3-4
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RedHotPoker
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Jack French Posted at 2018-3-4 14:58
I tried that. I plugged it in my controller than into my computer. I then swiped down and clicked on "USB connected". I then clicked on the button that says "TURN ON USB STORAGE". After I did that the device popped up on my computer however, I can't seem to find the videos that I had recorded.

I thought the videos were stored in the drones memory?


RedHotPoker
2018-3-4
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Tripp
First Officer
Flight distance : 2241401 ft
United States
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I don't have a Pro+ so I'm only guessing, but I thought I'd try to help as I have a couple android devices.  The way I transfer files from a tablet or phone is select "settings" "connected devices", "usb" and then "transfer files".

2018-3-4
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Geebax
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Australia
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RedHotPoker Posted at 2018-3-4 15:06
I thought the videos were stored in the drones memory?

The drone does not have memory, the clips are stored on the SD card or nothing. If you agree to the option of storing them in the RC's cache, then it is within the memory of the display device. But where is something I cannot answer. Hoverever note they will be low reolution copies of the video, so will not be in 4K if you shot in 4K.

2018-3-4
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Tripp
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My video files are in DJI/dji.go.v4/DJI_Record and then in folders sorted by date

2018-3-4
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Jack French
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Tripp Posted at 2018-3-4 15:06
I don't have a Pro+ so I'm only guessing, but I thought I'd try to help as I have a couple android devices.  The way I transfer files from a tablet or phone is select "settings" "connected devices", "usb" and then "transfer files".

Are you referring to your computer settings?
2018-3-4
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Jack French
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Geebax Posted at 2018-3-4 15:11
The drone does not have memory, the clips are stored on the SD card or nothing. If you agree to the option of storing them in the RC's cache, then it is within the memory of the display device. But where is something I cannot answer. Hoverever note they will be low reolution copies of the video, so will not be in 4K if you shot in 4K.

So would the only way to retrieve the videos is to sync your controller with your computer? Im not too worried about resolution, I just need the clips to be saved on my computer for a school project.
2018-3-4
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RedHotPoker
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Geebax Posted at 2018-3-4 15:11
The drone does not have memory, the clips are stored on the SD card or nothing. If you agree to the option of storing them in the RC's cache, then it is within the memory of the display device. But where is something I cannot answer. Hoverever note they will be low reolution copies of the video, so will not be in 4K if you shot in 4K.

Since the drone has memory to store flight control info, I thought there might be some memory for recording the very last video.


RedHotPoker
2018-3-4
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Tripp
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Jack French Posted at 2018-3-4 15:23
Are you referring to your computer settings?

All I know is the Pro+ RC uses android.  In my android devices I have to turn on 'transfer files' on the tablet or phone.  If I don't they show up as a folder on the computer, but there are no files in that folder.  Does your RC have a "settings" app?  If it does, select it and see if you see "connected devices".

2018-3-4
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Geebax
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Jack French Posted at 2018-3-4 15:26
So would the only way to retrieve the videos is to sync your controller with your computer? Im not too worried about resolution, I just need the clips to be saved on my computer for a school project.

I don't have a P4P+, so I cannot say for sure, but with any Android phone, it you connect it to your PC it simply shows up as storage, so you should be able to see it simply as a drive.
2018-3-4
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IamWedge
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Flight distance : 321398 ft
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Yes, Id like to know as well. When I set up the App to enable Video Caching, where do they get stored? I looked on my Ipad. Nothing.
2018-3-4
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Geebax
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Tripp Posted at 2018-3-4 15:37
All I know is the Pro+ RC uses android.  In my android devices I have to turn on 'transfer files' on the tablet or phone.  If I don't they show up as a folder on the computer, but there are no files in that folder.  Does your RC have a "settings" app?  If it does, select it and see if you see "connected devices".

Perhaps enable hidden folders?
2018-3-4
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Edward J Smith
Second Officer
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I have a plus RC but I can't remember the folder name but once you select the device just do a search with the date they should show up with the folder name and file name too.
2018-3-4
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Edward J Smith
Second Officer
Flight distance : 1683707 ft
United States
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here ya go Jack:

a. Power on the controller and connect with PC.
b. Drag the screen and a bar will show up. Tap “USB connected” at the bottom and then “TURN ON USB STORAGE” on the screen.
c. You can find the video cache from here: DJI/dji.pilot.pad/DJI_RECORD
2018-3-4
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DJI Susan
Administrator

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Hi Jack, please check 16#'s reply, that's the correct way to export the video cache from the built-in screen.
2018-3-5
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djiuser_zBryTxx2U7i6
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United States
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I have tried the steps indicated in #16 above.  Dragging the screen does not produce the bar with "USB Connected". I am only trying to download images - not video.  Any help appreciated.
10-19 10:41
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djiuser_zBryTxx2U7i6
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Edward J Smith Posted at 2018-3-4 19:43
here ya go Jack:

a. Power on the controller and connect with PC.

I tried this - could not get desired result.  I am only trying to download images - not video.  Does that make a difference?
10-19 10:43
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