UGBANDTULSA
lvl.1
Flight distance : 16424 ft
United States
Offline
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DJI,
Please take this as "constructive criticism", but also understand the consequences of your actions.
The unbelievable frustration of just USING my Phantom 3 standard for the very first time in a "whopping" 3 months literally cost me a PAYING job and my entire reputation today in front of a realtor today. This is UNACCEPTABLE RESULTS for a company like DJI. Whoever decided that a complete rewrite of the app and/or firmware/and/or login procedures should be immediately fired without pay.
LEARN THIS: When people buy your products, they DO NOT WANT to have to sign up for something AGAIN that they have already done in the past, now do we want to spend 2 more hours doing the EXACT same thing we have done already. We buy the product, we turn it on, it should WORK. FIRST TIME, EVERY TIME, PERIOD, NO EXCUSES. We can sign up later if we WANT TO, but under all circumstances, the product should be able to FLY NOW. PERIOD. END OF @#%@% STORY. Understand?
I can never purchase another DJI product again because of this ridiculous act of "stupidity sabotage", simply because some $8/hr millenial programmer (who doesn't actually USE his own product out in the real world) has no clue about anything other than what his boss says to do- which was obviously "make people sign up before they can fly the drone- so that we can flood them with spam and track them." This is simply BULL@#$.
After trying TWO devices, reinstalling the app THREE times, and trying TWO different batteries, all while a million dollar customer watched from a car down the block was THE single most embarrassing thing I have ever experienced. Your "new" garbage mobile app can't even render a simple "sign in" button correctly (Note 8), and kept asking me for my CHINA phone number!!! WTF???? After 45 minutes, the client drove up and booted me off the property. SERIOUSLY??? WTF
DJI, your company is now officially the worst drone company in the business at this time, simply because of the way you sabotage people from using the product without an extensive sign in period. My brand new Yuneec took less than 10 minutes to get going, and is simply PHENOMENAL.
Therefore, BYE BYE forever! And I WILL take as many with me as humanly possible- in fact, because of the results I had, it is now a personal mission of mine to share my experience. Only likely if you suffer the same consequences that I did, you will now understand that people do more with your products than just shoot wakeboarding and snow skiing videos, and that millions of us sometimes don't use the drones for a few months at a time- but when we do, we expect them to WORK PERFECTLY without having to spend 4 hours FIXING THEM.
Got it?
Mike H
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