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Faster response from DJI support please
457 5 2018-3-6
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fans2782f39f
lvl.3
Flight distance : 59695 ft
Denmark
Offline

I had a flight where I totally lost control of my new Spark drone on the 29 of January, but lucky was able to reconnect again.
I got the message from the drone saying i.e. “ lost of compass” IMU failure.
I opened a case on the 4 of January and had many mails back and forward until now, but now after a month waiting still no conclusion on my problems, and still no results. And I haven’t been flying since as I don’t want to loose my drone. It’s a very long time to wait !

So DJI support please help me

Br
Per
2018-3-6
Use props
DJI Elektra
DJI team
Hong Kong
Offline

Sorry for the unexpected experience. You contacted our support, right? I would recommend you provide us the ticket number or case number to check again the status. Thanks for your help.
2018-3-6
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fans2782f39f
lvl.3
Flight distance : 59695 ft
Denmark
Offline

DJI Elektra Posted at 2018-3-6 19:06
Sorry for the unexpected experience. You contacted our support, right? I would recommend you provide us the ticket number or case number to check again the status. Thanks for your help.

Hi DJI Electra
The case number are 1001577.
Thanks in advance for your help
Br
Per
2018-3-6
Use props
DJI Elektra
DJI team
Hong Kong
Offline

fans2782f39f Posted at 2018-3-6 21:21
Hi DJI Electra
The case number are 1001577.
Thanks in advance for your help

Thanks for your patience. And we will have someone follow your case and deal with your situation. Please wait patiently.
2018-3-7
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eYeSkYeYe
Captain

United States
Offline

DJI Elektra Posted at 2018-3-6 19:06
Sorry for the unexpected experience. You contacted our support, right? I would recommend you provide us the ticket number or case number to check again the status. Thanks for your help.

Sorry for the unexpected experience.

Hmmm... wondering what's exactly unexpected here...
2018-3-7
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SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

The unexpected case might be the fact that nobody took his case in!
2018-3-7
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