Hi everybody !

I done a purchase there is few days but it's not send. And I have to leave of my adress.
So I wish to have my cash.

How long my cash is come back ?I don't receive the mail for my refund, it's normal ?

Thanks

Refund would go back to the credit card that you put the purchase on.  

I would assume they would at least send a confirmation email or something. Unfortunately I cant tell you what has to exactly happen because I have never requested a refund. Im sure others here will help you with that.

Yes it's very strange, I don't receive the confirmation. I hope receive a confirmation today and my cash in few days

djiuser_AxfgLivFT3Vp Posted at 2018-3-6 16:48
Yes it's very strange, I don't receive the confirmation. I hope receive a confirmation today and my cash in few days

Hi, please tell me your order number so I can check the status for you. Thanks for your support.

DJI Elektra Posted at 2018-3-6 19:01
Hi, please tell me your order number so I can check the status for you. Thanks for your support.

Hi !
It's my number order : 0619608623960

djiuser_AxfgLivFT3Vp Posted at 2018-3-7 02:11
Hi !
It's my number order : 0619608623960

Thanks for the order number, the refund process has been completed, you will receive the money in a few days, appreciate your patience.

DJI Mindy Posted at 2018-3-7 20:26
Thanks for the order number, the refund process has been completed, you will receive the money in a few days, appreciate your patience.

Hi !
I receive the confirmation by mail the 03/08 but I don't receive my cash !
How long do I have to wait to get my money ?

Thanks

djiuser_AxfgLivFT3Vp Posted at 2018-3-13 16:25
Hi !
I receive the confirmation by mail the 03/08 but I don't receive my cash !
How long do I have to wait to get my money ?

Sorry to know you still haven't received the refund, I'm confirming with our Sales Team, please wait a moment, I will come back to you soon.

Hi there, sorry for your patience. I have confirmed with our Sales Team, usually, as long as the package has not been shipped out, we will not receive the money but a pre-authorization, once you cancel the order, the pre-authorization is canceled too, you said you have received the confirmation email, may I have a screenshot of the email? Thank you.

DJI Mindy Posted at 2018-3-15 01:54
Hi there, sorry for your patience. I have confirmed with our Sales Team, usually, as long as the package has not been shipped out, we will not receive the money but a pre-authorization, once you cancel the order, the pre-authorization is canceled too, you said you have received the confirmation email, may I have a screenshot of the email? Thank you.

Hi !!
Here are the screenshots for my order.
I always wait the refund !

djiuser_AxfgLivFT3Vp Posted at 2018-3-17 23:56
Hi !!
Here are the screenshots for my order.
I always wait the refund !

Thank you, I will confirm this case again with the Sales Team. Sorry again for the inconvenience.

Hi, here's an update. Since your order payment method is via credit card, you've never been charged, the email is just the confirmation of cancelling your temporary authorization, you can refer to the details of the payment below, more info, please visit: https://www.dji.com/support/purchase?site=brandsite&from=footer
You can also check your account to confirm.