I have tried everything.
Installed and reinstalled the app.
Tried with my iphone X, Iphone 7 plus, Ipad pro, android tablet.
My internet connection is fast. The error code 1002 persists.

Serial No:  0ASDEBP0A100AM

Online support checked and said only the “battery” was activated, not the AC.


Please help. This is really frustrating.
This unit is also under DJI Refresh

Agreement No.:AF4XBES13M0975QH.

Sorry for the troubles. I've reported to the designated team to check, will come back as long as there is an update. Thanks for your patience.

please see relevant pictures of the issue. will be waiting.... thanks

jmaddatu Posted at 2018-3-6 20:13
[view_image][view_image]

please see relevant pictures of the issue. will be waiting.... thanks

Hi jmaddatu, I just got an update from the designated team that your unit is one of the stolen products.
We have already reported this case to the local police and the police have filed the case. Please contact the seller and ask for the refund asap. Again, sorry for any inconvenience caused.

DJI Susan Posted at 2018-3-6 20:24
Hi jmaddatu, I just got an update from the designated team that your unit is one of the stolen products.
We have already reported this case to the local police and the police have filed the case. Please contact the seller and ask for the refund asap. Again, sorry for any inconvenience caused.

thank you for the information. i shall return the unit immediately. may i request cancellation of the dji refresh i bought?
DJI Care Refresh Service Agreement

Agreement No.:AF4XBES13M0975QH

jmaddatu Posted at 2018-3-6 21:16
thank you for the information. i shall return the unit immediately. may i request cancellation of the dji refresh i bought?
DJI Care Refresh Service Agreement

patay tayo jan... where did you but your unit?

jmaddatu Posted at 2018-3-6 21:16
thank you for the information. i shall return the unit immediately. may i request cancellation of the dji refresh i bought?
DJI Care Refresh Service Agreement

The DJI Care Refresh can be canceled if the drone has been returned. Please write an email to djicare@dji.com, the designated team will take care of it.