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Mavic Air Rear Function Button broken?
1975 5 2018-3-7
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ATR
lvl.1
Flight distance : 3409 ft
Singapore
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Hi,

I have been having a problem where my Mavic Air will change to smart control flight mode mid flight without instruction. I think it may be an issue with the rear function being “pressed” mid flight.  The button itself feels a bit weird when pressed. Could someone confirm whether it is a sensor button or a mechanical button? Should it have a satisfying “click” when pressed?

Thanks,
Alastair
2018-3-7
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DJI Thor
Administrator
Flight distance : 13602 ft
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It's a mechanical button, you can feel the "clicking" when pressing it. So the function button of your drone does not do the same, right? Is there a short video that we can refer to?
2018-3-8
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ATR
lvl.1
Flight distance : 3409 ft
Singapore
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DJI Thor Posted at 2018-3-8 02:22
It's a mechanical button, you can feel the "clicking" when pressing it. So the function button of your drone does not do the same, right? Is there a short video that we can refer to?

Thanks for your answer. This is definitely the problem. The function button on my Mavic Air does not "click" It just sits very loosely and can be activated by the lightest stroke / touch. See below video where i really lightly touch the button and "smart capture" is activated. This could easily happen during normal movements in flight.



How do I go about getting it fixed. It is only 6 months old so must still be under Warranty. I have not crashed it or anything.

Thanks,
Alastair
2018-3-8
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ATR
lvl.1
Flight distance : 3409 ft
Singapore
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Sorry. Six weeks old!!
2018-3-8
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Jeff7577
lvl.4
Flight distance : 1916821 ft
United States
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It must be sent to the dji service center in your area.
2018-3-8
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DJI Thor
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Flight distance : 13602 ft
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ATR Posted at 2018-3-8 04:50
Sorry. Six weeks old!!

Sorry for the late reply. For your case, if the function button stuck at that position which leads to the result of initiating smart capture, I suggest sending it in. Please contact our support to start a case: http://www.dji.com/support
2018-3-9
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