I've created an account, tested it on the DJI sites (to ensure I have the right credentials, I do) but still can't get access to the app. The app has been uninstalled three times, and I've reset my password three times. I'm still unable to log in.  I continuously receive an error that says Sign in Failed. "Incorrect username or password." I'm using the same user credentials I used to login to this forum. What's the problem?
Why can't I log in? This is a very frustrating way to start "using" DJI tools. I had hoped to use the Osmo today at an event, but I stuck just trying to log in and activate the device.

Any help you can offer would be greatly appreciated.

Thanks.

Welcome!
What device are you using?
What app did you install?

I’m running an iPhone 7+.

OdinLeather Posted at 2018-3-10 21:26
I’m running an iPhone 7+.

Are you using your email address as username?
(that is what I do and what works for me)

OdinLeather Posted at 2018-3-10 21:26
I’m running an iPhone 7+.

PS, if you want, please hit the small 'reply' under a post you are answering. That way the user gets a notification someone answered to his/her post.
You can see it worked by the small grey quote above your answer.

Montfrooij Posted at 2018-3-11 12:07
PS, if you want, please hit the small 'reply' under a post you are answering. That way the user gets a notification someone answered to his/her post.
You can see it worked by the small grey quote above your answer.

Thanks for trying to help me out. I appreciate it.

I've been trying now for two days to login on to the DJI Go app on my iPhone 7+ using my email address and password. I'm just trying to activate and start to use my new Osmo Mobile 2.

I'm using the same login credentials that are used to access this forum. I continue to get the same error.

Very frustrating.

OdinLeather Posted at 2018-3-11 19:23
Thanks for trying to help me out. I appreciate it.

I've been trying now for two days to login on to the DJI Go app on my iPhone 7+ using my email address and password. I'm just trying to activate and start to use my new Osmo Mobile 2.

You're welcome.
Much better like this

Weird.
Can you log in to the DJI store in a browser with the same credentials?
And in the DJI Store app?

Odin, sorry for the difficulties, please try a simple password, try to avoid any special character.

Cannot login to app says incorrect password or username am Using OSMO mobile 2