height of 93 meters
Uploading and Loding Picture ...(0/1)
o(^-^)o
Titos
lvl.2
Flight distance : 51804 ft
Greece
Offline

For unknown reasons my phantom 4 Advance  went to full stop and fell from a height of 93 meters. Reasons for it are completely unknown. Is there anything I can do, since it is still in guarantee?

2018-3-11
Use props
Håkan K
lvl.4
Flight distance : 262946 ft
  • >>>
Sweden
Offline

Open a ticket with DJI. They will send you a address skip and you send it for repair. They will investigate the flight logs. And if it was something wrong with the craft I assume you don't have to pay for the repair cost.
2018-3-11
Use props
FatherXmas
Second Officer
Flight distance : 4058619 ft
  • >>>
United States
Offline

If it's still under warranty, I would think the best thing to do would be to open a case with DJI support and send it in. A drop from 93 meters most likely totaled it.
2018-3-11
Use props
ALABAMA
Second Officer
Flight distance : 10442687 ft
United States
Offline

Post a link to your flight log.
2018-3-11
Use props
Nigel_
lvl.4
Flight distance : 388642 ft
United Kingdom
Offline

Even if it is undamaged, you should send the flight logs to DJI for analysis to find out what the problem was and if it needs some work done before flying again.
2018-3-11
Use props
Loki007420
lvl.3
Flight distance : 128832 ft
United States
Offline

whoa 93meters ouch man I'm so sorry your bird dropped.   Did you take any pics of the damage?
2018-3-11
Use props
DJI Elektra
DJI team
Hong Kong
Offline

Hi, sorry for the unexpected accident. Please contact our support and start a case: http://www.dji.com/support Thanks for your support.
2018-3-18
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules