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Spark won’t take photos or videos
1107 10 2018-3-11
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SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
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I cannot take any photos or videos with my spark anymore. Can anyone help me?
2018-3-11
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Ram-UK
First Officer
Flight distance : 405207 ft
United Kingdom
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Did you check your SD card? May faulty
2018-3-11
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SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

Ram-UK Posted at 2018-3-11 13:07
Did you check your SD card? May faulty

I did. I also deleted everything in the Dji go app. Every video and it still is not working
2018-3-11
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Ram-UK
First Officer
Flight distance : 405207 ft
United Kingdom
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SOUNDWAVE439 Posted at 2018-3-11 13:17
I did. I also deleted everything in the Dji go app. Every video and it still is not working

Copy everything from the SD card and format the card using Go app. Also if you have another SD card try using the card.
If everything fails then better to check with DJI as I am out of options.
2018-3-11
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DJI Susan
Administrator

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Hi there, may I know which SD card do you use? Is there any error message when taking pictures or videos? Please try to format the SD card or change another working one to see whether it works.
2018-3-12
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SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
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I am using the recommended one
2018-3-12
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SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

DJI Susan Posted at 2018-3-12 00:31
Hi there, may I know which SD card do you use? Is there any error message when taking pictures or videos? Please try to format the SD card or change another working one to see whether it works.

UHS-1 Micro SD card
2018-3-12
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Ahmed Hussain
Captain
Flight distance : 1214019 ft
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Kuwait
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Just start the spark (don't take off) and take some photos and videos, if this is available then the SD card is good and the problem is with the app or an option causing the problem.
2018-3-12
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A CW
Captain
Flight distance : 11526437 ft
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United Kingdom
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May be refreshing the FW may help too
2018-3-12
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DJI Susan
Administrator

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Just to verify, has the drone been involved in the crash or hard landing before? Does the issue appear suddenly? Is there any chance change to another working SD card to verify? I'm sorry it's hard to tell the current status according to your description for now...
2018-3-13
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SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
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Is has not crashed before and this just happened after I was using active track. I do not know what is happening but the drone is pretty much useless now since I am unable to use its camera
2018-3-13
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