Just got my Osmo 2 and it will not work with Samsung S8+.!!!! Keeps asking me to "mount phone" when it is already mounted and software DOES NOT allow you to turn sensor off anywhere that I can find. Will be returning for full refund.
Sorry for your experience with our product, there is no sensor can be turned off since the sensor has been removed for Osmo Mobile 2. Just to verify, did you balance the gimbal before powering on?