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Help speed up the warranty repair.
526 5 2018-3-12
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Jeepka
lvl.1
Flight distance : 117982 ft
Russia
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Hello.
Help speed up the warranty repair.
My drone 08QUE5A0010AMH 2 months is under warranty repair. Russia Moscow.
I can not get an answer about the state of repair. =(

2018-3-12
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Jeepka, May I know if you sent in the drone to DJI official repair center? If yes, could you please provide us the case number so that we can help to check the status?
2018-3-12
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Jeepka
lvl.1
Flight distance : 117982 ft
Russia
Offline

DJI Mindy Posted at 2018-3-12 07:31
Hi Jeepka, May I know if you sent in the drone to DJI official repair center? If yes, could you please provide us the case number so that we can help to check the status?

        
Your request(#1020964)has been updated, please reply the email below.

Dear Evgeniy,

The case CAS-1441002-K5N8P1 is a child case of your case CAS-1223171-M3K2R6.

Since the son case  'CAS-1441002-K5N8P1' is created at our side, you cannot check it at your side.

But you can check out the original case ' CAS-1223171-M3K2R6' in the dealer system.

Our colleague will contact with you soon to further process this case.

Looking forward to hearing from you soon.

Thanks for choosing DJI. Have a nice day!

Best Regards

Blair Tang

DJI Technical Support

2018-3-12
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DJI Mindy
Administrator
Flight distance : 7 ft
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Jeepka Posted at 2018-3-12 07:39
Your request(#1020964)has been updated, please reply the email below.
Dear Evgeniy,

Thank you for the case number and we sincerely apologize for the long time frame of the case, I checked the status, the result of data analysis and the corresponding resolution have been sent to your dealer via email, they should have contacted you, could you please verify with them?
2018-3-12
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Jeepka
lvl.1
Flight distance : 117982 ft
Russia
Offline

DJI Mindy Posted at 2018-3-12 19:18
Thank you for the case number and we sincerely apologize for the long time frame of the case, I checked the status, the result of data analysis and the corresponding resolution have been sent to your dealer via email, they should have contacted you, could you please verify with them?

Hello. The service center said that there was no information.
2018-3-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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Jeepka Posted at 2018-3-13 01:04
Hello. The service center said that there was no information.[view_image]

I have sent you PM, please check, thanks.
2018-3-13
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