I received a Mavic Air two weeks ago but haven’t had the chance to activate and fly it due to weather conditions. After finally activating the aircraft and going through my email I noticed that if you’re a DJI Select member you can now use your coupons with the Mavic Air including the DJI Care 50% off…Great I Thought, I’m a Select member, well not so great and here’s why.
I tried to purchase the DJI Care Refresh for the Air with the coupon less than 48 hours after activating the aircraft but the coupon wouldn’t work. I contacted tech support and it went like this: Unfortunately you are unable to use the coupon unless you purchase them together (aircraft and refresh) so we can’t honor the coupon - huh - but the email came after the purchase.
Ok is there anything you can do for a good residual customer - 2 Sparks, Mavic Pro, Mavic Air, Goggles, 2 Spark charging stations and various other items all purchased from the DJI Store? No sorry our policy is we can only honor the coupon if you purchase them together (what’s the difference?).
So I asked should I return the Air and then re-purchase them together in order to get the discount the answer was YES if you meet the return policy criteria (huh - again). But wait you would rather take back an aircraft (used) then to just honor a coupon, YES was the answer
Unfortunately I didn’t meet the return criteria by 1 day (ugh) otherwise it was going back. I pleaded with support but unfortunately they just stuck to the script saying sorry our policy is we can only honor the coupon if you purchase them together.
At this point I kind of feel cheated with their inflexibility on such a minimal item especially being such a good customer this was not a good experience for me. Wish I would have bought it from Amazon so I could have returned it with no questions asked.
So is DJI Select worth it, well maybe if you play within their strict guide lines but, more over I’m not happy with the rigidity of the support staff for such a good customer. It kind of bothers me to post this as I’m not a negative person but just thought others should know.
Was I asking too much?
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