robnucci
New
United States
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I sent my Phantom 2 vision plus, version 3 for a check of the ESC's for the ESC recall (basically, with Ver3 they upgraded motors to 800 g, but some were manufactured with the old ESC's that cannot handle current draw of new motors). So i shipped it back to have it inspected and warranty repaired if needed. I shipped it last week of march, received the zendesk check in Apr 5th, and I know nothing else as of May 8th. I sent them an email tonight for an update, but I doubt I will know anything. Based upon what I've read, it will be another 3 weeks at least before I have it back.
I don't understand the issues, unless they either have a high volume of problems, or are understaffed. There is a certified repair outfit here in Texas - I would figure that they could divert a lot of repairs to this outfit rather than have it sent to California to sit in a warehouse for a month plus.
I was seriously considering a P3 maybe around the end of this year, but this has really turned me off. I've had the P2 since Christmas, and now that the weather is nice I would like to be out flying, but instead I'm in the abyss wondering when I will receive my drone back.
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