Micro USB port not communicating
883 3 2018-3-17
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fansd67d9811
lvl.1
United States
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After a crash I cannot establish a connection between the drone through its microUSB port. It will not connect to the DJI GO 4 app for the firmware update, not will it connect to the DJI Assistant 2 from my mac. I have this problem with two different Camera Gimbal units, so I guess deduction tells me that there is a problem with the ability of the drone to transmit, that is to say, something on the other side of the camera gimbal. Love to hear some ideas, and thanks!


2018-3-17
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StanfordWebbie
Second Officer
Flight distance : 178018 ft
United States
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I'm not sure what you mean by two different gimbal apps..  But first, have you tried a different cable?  
2018-3-17
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fansd67d9811
lvl.1
United States
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Tried multiple cables, didn't say gimbal apps, rather camera gimbal units. I have two of them.
2018-3-18
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DJI Susan
Administrator
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I'm afraid that the performance cannot be ensured after the crash. Please kindly start a case and send the unit in for inspection and repair: https://www.dji.com/support
2018-3-18
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