Please select Into the mobile phone version | Continue to access the computer ver.
Crashed IT
12Next >
1312 65 2018-3-18
Uploading and Loding Picture ...(0/1)
o(^-^)o
SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

I am asking what is the best thing to do about my crashed spark. I crashed it into a tree and its front left arm seems to be ripped apart. Does warrantee cover user error?
CAF4D51A-94D3-4A65-9AB8-191DE936FFEC.jpeg
2018-3-18
Use props
SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

Another view
EEECCD79-DAF1-499E-98AE-AD38EC80F682.jpeg
2018-3-18
Use props
SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

Can I use my warranty? Or not
2018-3-18
Use props
Rustic17
Captain
Flight distance : 641755 ft
United States
Offline

I don't know the answer...but it looks like by the damage incurred you were in Sport mode at the time...another victim of Sport, sport???
2018-3-18
Use props
SkyBug
Second Officer
Flight distance : 487566 ft
United States
Offline

From my experience with the exact same thing (arm torn off in the same spot and user error) it was nor covered under warranty. Cost me 225 and two weeks without it. Get a case started and see if your situation differs.
2018-3-18
Use props
Cookster670
First Officer
Australia
Offline

I would not think warranty covers user error UNLESS you had DJI Care Refresh.   If you had that, then use you are covered (for a small fee).  

I take it you don't have refresh ?

What did you do ?  
2018-3-18
Use props
SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

I accidentally flew into a tree while spectating runners in a sidewalk.
2018-3-18
Use props
SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

I need a dji employee to check and see if my case is covered by warranty
2018-3-18
Use props
warubikku
Captain
Flight distance : 634055 ft
Philippines
Offline

Not trying to salt the wound, but do you have video of this?...and jokingly, where you going 100mph when you hit? because that is ripped like sammy sosa in his prime
2018-3-18
Use props
SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

Why would I take a video in the middle of sport mode?
2018-3-18
Use props
RobertWSimpson
Captain
Flight distance : 348881 ft
United States
Offline

you aren't going to be covered.  
2018-3-18
Use props
Bing Err
Captain
Flight distance : 7258963 ft
  • >>>
United States
Offline

If it's not covered by warranty and you don't want to send it away for repair, you might consider home repair with a new shell. It would make a great how-to video. I'd watch it.

https://www.amazon.com/PENIVO-Mi ... ji+spark+body+shell
2018-3-18
Use props
Gunship9
Captain
United States
Offline

I flew my balsa wood model airplane into the ground at speed.  Fountain of balsa wood and dirt from the crater it made.  Hangar 9's Eflite wouldn't cover it under warranty.  

I used hobby super glue to put all the pieces back together.  The nose is a little off center but it flies fine.  So,....maybe try that?
2018-3-18
Use props
dji TO88
First Officer
Flight distance : 3698 ft

Canada
Offline

Bing Err Posted at 2018-3-18 17:02
If it's not covered by warranty and you don't want to send it away for repair, you might consider home repair with a new shell. It would make a great how-to video. I'd watch it.

https://www.amazon.com/PENIVO-Middle-Frame-Repairment-Replacement/dp/B0788V9MZN/ref=sr_1_2?ie=UTF8&qid=1521421153&sr=8-2&keywords=dji+spark+body+shell

I would also like to see the rebuild video also!
2018-3-18
Use props
Jeff7577
First Officer
Flight distance : 1916821 ft
United States
Offline

Why would you not be recording? Obviously running into a tree is not covered under warranty.
2018-3-18
Use props
Jetta-The-Hut
lvl.4

United States
Offline

I’d rebuild it, you can get the lower shell with arms for 34 dollars and replace the motor for around 10 . There are a few videos on YouTube on how to break it down and swap out the bodies.
2018-3-18
Use props
davidmartingraf
Captain
Flight distance : 27482142 ft
  • >>>
United States
Offline

Sorry to hear about your crash, hopefully you have DJI Care Refresh.
2018-3-18
Use props
davidmartingraf
Captain
Flight distance : 27482142 ft
  • >>>
United States
Offline


Did you retrieve the piece that broke off? Were you traveling in Sport Mode?
2018-3-18
Use props
davidmartingraf
Captain
Flight distance : 27482142 ft
  • >>>
United States
Offline

Jetta-The-Hut Posted at 2018-3-18 18:18
I’d rebuild it, you can get the lower shell with arms for 34 dollars and replace the motor for around 10 . There are a few videos on YouTube on how to break it down and swap out the bodies.

Drones are tricky isn't the Spark not easy for a novice to repair? I realize the parts are available and not that expensive, but for just a few dollars more wouldn't DJI just charge around $100 to do their own tear down and expert repair themselves, or offer you a refurbished replacement option at some nominal price likely half the cost of a new replacement? If DJI Care Refresh costs $49 plus $59, or $118, then a refurbished replacement Spark I think would cost somewhere between $150-$175?

I've just purchased spare parts to repair my products that sometimes didn't work out, only to then send in the device to the manufacturer were  I paid a little more for them to guarantee my product sent back to me in working condition.
2018-3-18
Use props
SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

Bing Err Posted at 2018-3-18 17:02
If it's not covered by warranty and you don't want to send it away for repair, you might consider home repair with a new shell. It would make a great how-to video. I'd watch it.

https://www.amazon.com/PENIVO-Middle-Frame-Repairment-Replacement/dp/B0788V9MZN/ref=sr_1_2?ie=UTF8&qid=1521421153&sr=8-2&keywords=dji+spark+body+shell

Do you have a link for a how to?
2018-3-18
Use props
SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

davidmartingraf Posted at 2018-3-18 18:29
Did you retrieve the piece that broke off? Were you traveling in Sport Mode?

No missing pieces, the plastic itself is torn
2018-3-18
Use props
davidmartingraf
Captain
Flight distance : 27482142 ft
  • >>>
United States
Offline

SOUNDWAVE439 Posted at 2018-3-18 19:05
No missing pieces, the plastic itself is torn

Do you know how fast you were traveling when you hit the tree? Was the impact head on or from the back or side?
2018-3-18
Use props
Gunship9
Captain
United States
Offline

SOUNDWAVE439 Posted at 2018-3-18 19:04
Do you have a link for a how to?

If you don't have care refresh, look at several videos on how to including the one below.  Do that before starting the disassembly.  Also, don't be afraid to buy the specialized tools to make it easier (tiny screwdrivers, hobby mat, and plastic pry tools).  Preparation and keeping your workspace clean is 75% of a successful job.

2018-3-18
Use props
Bing Err
Captain
Flight distance : 7258963 ft
  • >>>
United States
Offline

SOUNDWAVE439 Posted at 2018-3-18 19:04
Do you have a link for a how to?

Just like Gunship posted, there are several videos about this topic. I can't review them right now because of where I'm at, but it sounds like an interesting and challenging topic.

I recently heard that someone changing parts on their drone used a magnetic screwdriver and after the screws where magnetized. Then the magnetic interference from the screws messed with the compass. So DONT use anything magnetized to hold your screws when you take them out.
change.jpg
2018-3-18
Use props
DJI Elektra
Administrator
China
Offline

SOUNDWAVE439 Posted at 2018-3-18 14:28
Can I use my warranty? Or not

Sorry for your crash. If it is caused by pilot's error, I would recommend you use DJI Care. Please contact our support and start a case: http://www.dji.com/support
2018-3-19
Use props
SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

If I send it in for repair, will I also need to ask for a new camera? Since after the crash there are black vertical lines going across the feed!
46F6E713-5A93-4356-82C9-26B7A70111EC.jpeg
2018-3-19
Use props
Hddeuce
Second Officer
Flight distance : 128261 ft
United States
Offline

SOUNDWAVE439 Posted at 2018-3-18 16:34
Why would I take a video in the middle of sport mode?

Why wouldn't you be recording video in sport mode?  I always record regardless of what mode I'm flying in.
2018-3-19
Use props
Kloo Gee
Captain
Flight distance : 10322047 ft
  • >>>
United States
Offline

SOUNDWAVE439 Posted at 2018-3-19 03:34
If I send it in for repair, will I also need to ask for a new camera? Since after the crash there are black vertical lines going across the feed!

If you send it in for repair, I would suggest you document all the problems that you are aware of with it in the ticket.  However, I wouldn't be surprised if they just send you a refurbished unit rather than fix your specific one and send it back to you.
2018-3-19
Use props
hallmark007
Captain
Flight distance : 4724977 ft
  • >>>
Ireland
Offline


If you accidentally crashed you car would warranty cover it , I don’t think so, all crashes are accidental surely nobody crashes on purpose.

Depending on what damage is done to camera and other tech, probably a couple of hundred dollars.
2018-3-19
Use props
SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

hallmark007 Posted at 2018-3-19 09:02
If you accidentally crashed you car would warranty cover it , I don’t think so, all crashes are accidental surely nobody crashes on purpose.

Depending on what damage is done to camera and other tech, probably a couple of hundred dollars.

is it worth it to repair or just buy a new one?
2018-3-19
Use props
SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

Kloo Gee Posted at 2018-3-19 08:50
If you send it in for repair, I would suggest you document all the problems that you are aware of with it in the ticket.  However, I wouldn't be surprised if they just send you a refurbished unit rather than fix your specific one and send it back to you.

how much do you think it will cost me?
2018-3-19
Use props
SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

DJI Elektra Posted at 2018-3-19 01:04
Sorry for your crash. If it is caused by pilot's error, I would recommend you use DJI Care. Please contact our support and start a case: http://www.dji.com/support

dpi elektra, how much do you think would I need to pay according to my problems?
2018-3-19
Use props
hallmark007
Captain
Flight distance : 4724977 ft
  • >>>
Ireland
Offline

SOUNDWAVE439 Posted at 2018-3-19 15:18
is it worth it to repair or just buy a new one?

Once it’s sent back they will do an appraisal and give you a price if you don’t like it you can ask for it to be sent back undone. I think it’s worth doing that.
2018-3-19
Use props
Montfrooij
Captain
Flight distance : 1716440 ft
Netherlands
Offline

That is sad to see.
Good luck with the repair / replacement.
2018-3-19
Use props
The Bash's
Second Officer

United States
Offline

https://repair.dji.com/repair/price-inquiry

That site will tell you what they charge for the replacement parts then it is $65 an hour for labor.  I had a motor and the shell replaced it was only an hour, so I don't see it taking more than that even if they replace the camera as well.  The camera is $70 and the top and bottom shell will cost $17.  I would send it in and just have them do it.  
2018-3-20
Use props
EMTDad
lvl.4
Flight distance : 247933 ft
United States
Offline

The Bash's Posted at 2018-3-20 00:46
https://repair.dji.com/repair/price-inquiry

That site will tell you what they charge for the replacement parts then it is $65 an hour for labor.  I had a motor and the shell replaced it was only an hour, so I don't see it taking more than that even if they replace the camera as well.  The camera is $70 and the top and bottom shell will cost $17.  I would send it in and just have them do it.

thank you for posting that link.  If I am reading this correctly, I should expect my repairs to be ~$82.  
2018-3-20
Use props
S-e-ven
Captain
Flight distance : 3740030 ft
United States
Offline

SOUNDWAVE439 Posted at 2018-3-18 16:34
Why would I take a video in the middle of sport mode?

Why not?
As long you fly forward or backwards or wanna edit it anyway, what is the difference to other modes?
Aside that sport is the only mode, to get nice quick moving shots
And repair will be the middle frame and al inside parts moved over
100-200US, assumingly.
2018-3-20
Use props
DJI Elektra
Administrator
China
Offline

SOUNDWAVE439 Posted at 2018-3-19 15:19
dpi elektra, how much do you think would I need to pay according to my problems?

Here is the link for you to check the accessory price of spark: https://repair.dji.com/en/SelfRepair/PriceQuery Thanks for your support.
2018-3-20
Use props
SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
Offline

Is there a way for me to just email the support team without needing confirmation that I have a spark?
2018-3-20
Use props
The Bash's
Second Officer

United States
Offline

S-e-ven Posted at 2018-3-20 02:23
Why not?
As long you fly forward or backwards or wanna edit it anyway, what is the difference to other modes?
Aside that sport is the only mode, to get nice quick moving shots

You know I have stopped running video all the time.  I have taken to taking more pictures with the drone.  Do you run video, then stop it to take pictures and then start another video?  Or do you pull frames from the video and call them pictures?
2018-3-20
Use props
12Next >
Advanced
You need to log in before you can reply Login | Register now

Credit Rules