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Mavic Air Gimbal
1290 13 2018-3-19
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fansc6653026
Australia
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I've had the Mavic air for a few weeks now with no issues then overnight on a new shoot the Mavic Air Gimbal is now leaning to one side ( my horizontal is out)I've tried auto re calabarting several times over serval days, I've done an IMU reset however my Mavic Air gimbal is still leaning to one side so my horizontal is out.

Any fixes to this issue?

2018-3-19
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fansc6653026
Australia
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Here's a grab from a recent shoot
2018-3-19
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DJI Diana
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Flight distance : 2408 ft

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Hi, fansc6653026, sorry to hear the issue. Is there any crash history of your drone? Have you checked that if there is an error message in the DJI GO4 app? Thanks!
2018-3-19
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OTSWS
Australia
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DJI Diana Posted at 2018-3-19 19:40
Hi, fansc6653026, sorry to hear the issue. Is there any crash history of your drone? Have you checked that if there is an error message in the DJI GO4 app? Thanks!

Hi Diana,

No I have never crashed the Air and no errors on the DJI GO4 app.  One day the Air was working fine then the next day the gimbal had this issue.
2018-3-19
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DJI Diana
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Flight distance : 2408 ft

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OTSWS Posted at 2018-3-19 19:45
Hi Diana,

No I have never crashed the Air and no errors on the DJI GO4 app.  One day the Air was working fine then the next day the gimbal had this issue.

Hi, thank you for the information. Could you please provide the original photos and videos from the SD card or built-in memory? We'll look into it, Thanks in advance!
2018-3-20
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OTSWS
Australia
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DJI Diana Posted at 2018-3-20 02:36
Hi, thank you for the information. Could you please provide the original photos and videos from the SD card or built-in memory? We'll look into it, Thanks in advance!

Hi Diana,

I'll shoot some new footage as the previous files are owned by my client.
How do I send you a new file?
2018-3-20
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davidmartingraf
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Flight distance : 84805085 ft
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United States
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It sounds like a hardware issue and you are sure there wasn't any accidents that may have impacted the Mavic Air Gimbal? Maybe try using a different smart device connected to the unit and reinstall the app and see if that makes a difference?
2018-3-20
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OTSWS
Australia
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davidmartingraf Posted at 2018-3-20 10:26
It sounds like a hardware issue and you are sure there wasn't any accidents that may have impacted the Mavic Air Gimbal? Maybe try using a different smart device connected to the unit and reinstall the app and see if that makes a difference?

I have never crashed the Air and when It's transported it's always in a case and treated with care.
2018-3-20
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DJI Diana
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Flight distance : 2408 ft

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OTSWS Posted at 2018-3-20 10:21
Hi Diana,

I'll shoot some new footage as the previous files are owned by my client.

Hi, you can upload the photos or videos to the Dropbox if it is large, then share the link here, thanks!
2018-3-20
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davidmartingraf
Captain
Flight distance : 84805085 ft
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United States
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OTSWS Posted at 2018-3-20 10:40
I have never crashed the Air and when It's transported it's always in a case and treated with care.

Is the case you are referring to the original case supplied by DJI that came with the Mavic Air?
2018-3-21
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OTSWS
Australia
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davidmartingraf Posted at 2018-3-21 11:04
Is the case you are referring to the original case supplied by DJI that came with the Mavic Air?

Yes the case that comes with the Fly more kit, it fits the Air only, not the controller.
2018-3-21
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davidmartingraf
Captain
Flight distance : 84805085 ft
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United States
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OTSWS Posted at 2018-3-21 12:00
Yes the case that comes with the Fly more kit, it fits the Air only, not the controller.

Yeah then your camera gimbal should be OK, I would talk with DJI about it as the warranty surely picks up that kind of issue?
2018-3-21
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OTSWS
Australia
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I have three short videos of the Gimbal issue in Drop Box.

https://www.dropbox.com/sh/iobr1 ... p5le8niWC2Npea?dl=0
2018-3-21
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OTSWS
Australia
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Something odd has happened, i took the Air out for a test flight ,all indicators were fine on the controller then suddenly i lost control of the Air, it took off at top speed out of sight. it crashed into a tree, snapped off the blades and the gimbal took a heavy hit with damage to the undercarriage and the back small leg is snapped off  where one of the fins is missing along with the front legs are missing the white plastic covers.

I was lucky to locate the Air as it was in bush and thanks to the flight path and video feed still going I was able to find the aircraft.

Anyway I though I would take it out again for a fly and see if it works or ready for the bin.... well to my surprise the off set lean of the gimbal is fixed and the Air still flys.  For how long I don't know.
2018-3-22
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